Clinical Service Representative III

University of Florida • Gainesville, FL

3d • $23 - $26

About The Position

The UF College of Dentistry, Department of Oral & Maxillofacial Surgery, is seeking a Clinical Service Representative III to support a very busy clinic. The role checks patients in and out, answers daily telephone calls, compiles monthly clinic statistics reports, and supervises front desk and phone center clinical service representatives.

The representative makes OMFS/CID appointments and applies clinic policies for accepting patients. Duties include contacting new patients about appointments, mailing appointment and payment information with an area map, confirming appointments, and scheduling incoming outside referrals, including referrals from UF Health facilities and COD clinics. The role gathers, verifies, and enters demographic and insurance information in AxiUm; checks insurance through available portals; ensures authorizations are in place; and requests and scans patient dental and medical documents. The representative informs patients of expected deductibles and copayments and coordinates payment before services, while coordinating appointments with treating providers across COD and UF Health.

The position leads hands-on and written training for front desk and phone center representatives and directly supervises Clinical Service Representative I and II positions in reception and phone center areas. It also arranges interpreters through Centers for Independent Living or the CryaCom phone system and assists with other clinical office duties as needed.

Requirements

• High school diploma or equivalent.
• Four years of medical office experience, including knowledge of CPT and ICD-10 coding guidelines and basic medical terminology. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Nice To Haves

• Knowledge of standard business formats and styles for letters and business forms.
• Knowledge of office procedures and practices.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to effectively operate computers.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to perform basic arithmetical calculations.
• Ability to operate general office equipment.

Responsibilities

• Check patients in and out of the clinic.
• Answer daily telephone calls and contact new patients regarding appointments as requested.
• Make OMFS/CID appointments and apply policies for accepting patients into the Oral and Maxillofacial Surgery clinic.
• Type and mail letters to new patients with appointment information, payment procedures, and a map of the area.
• Confirm clinical appointments.
• Compile monthly statistics reports for the clinic.
• Lead hands-on and written training for front desk and phone center clinical service representatives.
• Directly supervise Clinical Service Representative I and II positions in reception and phone center areas.
• Gather, verify, and enter patient demographic and insurance information in AxiUm.
• Verify insurance information through Availity, MMA Medicaid plans, Florida Medicaid, and commercial plan portals when available.
• Ensure authorizations are in place before patients arrive, and request and scan patient dental and medical documents into AxiUm.
• Schedule incoming outside referrals, including referrals from UF Health facilities and COD clinics.
• Notify patients of deductibles and copayments due before arrival and direct them to the COD cashier to pay before services are rendered.
• Coordinate appointments with treating providers within COD and UF Health.
• Arrange interpreters through Centers for Independent Living or the CryaCom phone system.
• Assist with other clinical office duties as needed.

Benefits

• Low-cost State Health plans.
• A number of dental plans and vision coverage.
• Domestic partner coverage through GatorCare.
• Optional life, disability, legal, and accident insurance plans.
• Competitive pension plans, investment accounts, and voluntary add-ons such as 457 deferred compensation and 403(b) plans.
• Vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave.
• Full-time TEAMS employees accrue approximately 22 vacation days, 13 sick days, and 4 personal leave days annually.
• Paid family leave of eight full weeks over a 24-month period.
• GatorPerks discount program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED