Clinical Sales Specialist- Phoenix- Monarch Urology Robotics
About The Position
Johnson & Johnson MedTech is hiring a field-based Clinical Representative to support procedural excellence, customer education, and utilization growth for the Monarch Urology system in an assigned territory covering Arizona, New Mexico, and Las Vegas. The role provides clinical and technical support to physicians, nurses, and staff in hospitals and ambulatory surgery centers, including during live patient cases. It also supports account development, training, demonstrations, launch planning, utilization growth, and sales activities. The representative partners with sales leadership and internal teams to address customer needs, escalate issues, and support account and business objectives. Extensive travel, including overnight travel, of up to 90% within the territory is required.
Requirements
- Bachelor’s degree and at least 3 years of relevant experience; alternatively, an associate degree or medical certification and at least 5 years of relevant experience may be considered.
- Clinical, medical device technical and/or sales, procedural support, operating room, or healthcare-related experience.
- Ability to learn and communicate technical and clinical concepts to physicians and clinical staff.
- Strong customer service, organization, and collaboration skills.
- Ability to work in all hospital departments and ambulatory surgery center environments, including live patient cases and with required protective equipment.
- Hospital credentialing and compliance with customer access requirements.
- Ability to travel extensively, including overnight travel, up to 90% within the assigned territory.
- Valid driver’s license.
- Ability to work in a regulated environment in compliance with applicable quality and healthcare industry requirements.
Nice To Haves
- Experience in urology, endourology, surgical robotics, or another highly technical procedural specialty.
Responsibilities
- Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments.
- Build and maintain customer relationships through clinical support, training, education, and responsive service.
- Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization.
- Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives.
- Identify and act on educational opportunities that improve customer proficiency, procedural efficiency, and clinical adoption.
- Partner with the Area Sales Leader and Regional Business Director to support business objectives, account plans, and referral development activities.
- Act as a liaison between customers and internal teams, handling questions, issue escalation, peer-to-peer review needs, and timely reporting of complaints or technical concerns.
- Develop and maintain expert-level product knowledge and an understanding of kidney stone treatment workflows, customer needs, and procedural best practices.
- Maintain professionalism, service, and compliance in customer interactions.
- Lead and support account-level sales activities, ensuring products are purchased and in stock to support procedures and account growth.
Benefits
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability insurance
- Business accident insurance
- Group legal insurance
- Pension plan
- 401(k) savings plan
- Long-term incentive program
- Vacation: 120 hours per calendar year
- Sick time: 40 hours per calendar year; 56 hours for employees residing in Washington
- Holiday pay, including floating holidays: 13 days per calendar year
- Work, Personal and Family Time: up to 40 hours per calendar year
- Parental leave: 480 hours within one year of a child’s birth, adoption, or foster care placement
- Condolence leave: 30 days for an immediate family member and 5 days for an extended family member
- Caregiver leave: 10 days
- Volunteer leave: 4 days
- Military spouse time off: 80 hours
- Sales incentive compensation program/MBO participation
- Eligibility for the J&J Fleet program, with the option to elect a company car or car allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
