Clinical Quality Specialist

Schuylkill•Allentown, PA

4d•Onsite

About The Position

The Clinical Quality Specialist facilitates and advises internal quality improvement and quality assurance teams. The role identifies clinical and process improvement opportunities, supports changes to improve care, and acquires, validates, interprets, and transforms data into actionable information. The specialist supports network teams in determining appropriate process and outcome measures, creating dashboards and reports, and presenting data clearly using appropriate visualization methods. The position also helps ensure initiatives align with applicable regulations, standards, and accrediting-body guidelines, and supports processes to report and improve publicly reported clinical outcomes. This is an onsite, day-shift position at One City Center, 707 Hamilton St. The posted schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Bachelor’s degree.
Three years of performance improvement experience, including group dynamics, change management, data retrieval, and analysis.
Three years of clinical patient care experience.
Ability to provide leadership and coordinate team activities to meet quality goals.
Ability to manage multiple projects simultaneously using traditional project management systems and processes.
Advanced knowledge of clinical information available in hospital database applications.
Computer literacy and database/data-mining skills, including statistical concepts, data management, variance tracking, and analysis.
Expertise in accreditation standards and patient safety improvement concepts.
High degree of self-direction and knowledge of quality and performance management concepts.
Knowledge of risk adjustment models and ability to use risk-adjusted data to support improvement initiatives.
Motivation to learn through independent reading, professional networking, and attendance at relevant conferences and webinars.
CPHQ—Certified Professional in Healthcare Quality (HQCB), State of Pennsylvania, within two years.
Ability to lift and carry 25 pounds; frequent sitting and standing; frequent keyboard use. Patient-care providers may also need to kneel, bend, squat, and perform CPR.

Nice To Haves

Master’s degree.

Responsibilities

Facilitate and advise internal quality improvement teams and Quality Assurance Committees.
Identify clinical and process improvement opportunities and facilitate changes to improve care.
Analyze peer review case findings to identify opportunities for improvement.
Use project management practices, including Gantt charts, communication plans, process flow diagrams, team building, conflict resolution, problem solving, and facilitation, to support team progress toward goals.
Apply evidence-based best practices or established organizational guidelines to proposed interventions.
Use appropriate intervention behaviors and communication styles to facilitate change and process or project improvement.
Help network teams determine the data and information needed to measure processes and outcomes.
Facilitate the creation of dashboards or reports, summarize data for presentation, and use appropriate data visualization methods.
Ensure improvement initiatives align with applicable regulations, standards, and guidance from standards-setting and accrediting bodies.
Demonstrate knowledge of public reporting requirements and assist with processes and improvements to report and improve publicly reported clinical outcomes.