Clinical Quality Specialist

Lehigh Valley Health Network • Allentown, PA

6d • Onsite

About The Position

Facilitates and advises internal quality improvement and quality assurance teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care. Acquires, validates, interprets, and transforms data into actionable information.

Requirements

• Bachelor’s Degree
• 3 years performance improvement experience including group dynamics, change management, data retrieval, and analysis.
• 3 years clinical patient care experience.
• Ability to provide leadership and coordinate team activities to meet quality goals.
• Ability to manage multiple projects simultaneously using traditional project management systems and processes.
• Demonstrates advanced knowledge of clinical information available in hospital database applications.
• Computer literacy and database/data mining skills (statistical concepts, data management, variance tracking, and analysis).
• Expertise in accreditation standards and patient safety improvement concepts.
• High degree of self-direction and knowledge of quality and performance management concepts.
• Knowledge of risk adjustment models and ability to utilize risk-adjusted data to support improvement initiatives.
• Demonstrates motivation to learn through independent reading, professional networking, and attending relevant conferences and webinars.
• CPHQ-Cert Professional Healthcare Quality HQCB - State of Pennsylvania within 2 Years

Nice To Haves

• Master’s Degree

Responsibilities

• Facilitates and advises internal quality improvement teams. Identifies opportunities for clinical and/or process improvement and facilitates needed changes to improve care.
• Facilitates and advises Quality Assurance Committees. Analyzes peer review case findings to identify opportunities for improvement.
• Utilizes project management skills such as Gantt charts, communication plans, process flow diagrams, team building, conflict resolution, problem solving, and facilitation intervention to foster team development and progress toward goals.
• Incorporates evidence-based best practices or established organization guidelines around proposed interventions.
• Utilizes appropriate and acceptable intervention behaviors and communication styles in order to effectively facilitate change and process/project improvement.
• Serves as a resource to network teams to determine data/information needed to measure processes and outcomes. Facilitates the creation of dashboards or appropriate reports.
• Summarizes data in a clear, concise format for presentation and utilizes appropriate data visualization methods.
• Ensures alignment and integration of the improvement initiative with applicable regulations, standards, and guidelines from standards setting and accrediting bodies.
• Demonstrates knowledge of public reporting requirements and assists with processes and improvements needed to report and improve publicly reported clinical outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level