Clinical Quality Program Manager
About The Position
The Clinical & Quality Program Manager-QSI coordinates activities and functions of various Federal and State Quality programs to ensure program goals and objectives are accomplished in accordance with established priorities, time limitations, funding limitations, and other specifications. Responsibilities may include training, project coordination and scheduling, developing and implementing processes or workflows, budget management, administrative duties, ongoing project management, and potentially supervising team members in conjunction with a leader. The Program Manager coordinates work among IS&T, Quality, Medical Informatics, Process Improvement, Clinical and Operational leaders, and vendors as necessary. The position coordinates, monitors, and reports the status of clinical and technological components for hospitals and ambulatory practices; monitors program expenditures and budget targets; and evaluates program effectiveness to develop improved methods. It also coordinates participation in quality programs, develops and schedules work plans, and creates communications and training to raise awareness. The role advises leaders on program goals and regulatory interpretation, provides leadership to quality improvement, and supports effective communication across departments. The position is based at ElderONE's administrative office in Rochester, New York. It is hybrid, with the opportunity to work one to two days at home after completing the training period. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, 40 hours per week, with occasional on-call duties.
Requirements
- Bachelor’s degree, or an associate degree with two years of Quality, Operations, or Program Management experience.
- For BSN candidates, a current New York State Registered Nurse license.
- Strong analytical, computer, verbal, and written communication skills.
- Ability to work effectively with internal multidisciplinary teams, leadership, and external vendors.
- Excellent analytical, problem-resolution, organizational, and time-management skills.
- Familiarity with Quality and Patient Safety principles.
Nice To Haves
- Master’s degree.
- At least two years of academic or employment experience in project-related work, systems analysis, and financial analysis.
- Three years of experience in healthcare operations and leadership.
Responsibilities
- Coordinate activities and functions of Federal and State Quality programs to accomplish established program goals and objectives.
- Coordinate, monitor, and report the status of clinical and technological components for hospitals and ambulatory practices.
- Monitor program expenditures and ensure budget targets are met or exceeded.
- Evaluate program effectiveness and develop improved methods.
- Coordinate activities related to successful participation in quality programs.
- Develop and schedule program work plans.
- Develop communications to raise awareness of programs and provide training as necessary.
- Advise leaders on program goals and regulatory interpretation.
- Provide leadership to the quality improvement process.
- Ensure effective communication across departments.
- Coordinate work between IS&T, Quality, Medical Informatics, Process Improvement, Clinical and Operational leaders, and vendors as necessary.
- Perform project coordination and scheduling, develop and implement processes or workflows, manage budgets, and carry out administrative and ongoing project management duties.
- May supervise team members in conjunction with a leader.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
