Clinical Quality Manager
About The Position
NEW Health is a leading non-profit primary care provider in rural northeast Washington, dedicated to integrating healthcare into communities. Since 1978, we have provided high-quality, integrated medical, dental, behavioral health, and pharmacy services, treating all patients with respect. We are recognized as one of the best places to work in the Inland Northwest and prioritize employee advancement through our nationally recognized workforce development program, NEW Health University. We offer paid, on-the-job training to ensure employee success and provide clear career pathways for growth within the organization. This role is crucial in promoting health and wellness by improving patient health outcomes through data utilization, training, and quality improvement methods.
Requirements
- Bachelor’s degree in public health, healthcare administration, or related field preferred.
- Certifications in CPHQ, CPHRM, Six Sigma, or related discipline preferred.
- Minimum of three years’ experience in health care and quality improvement preferred.
- Excellent verbal and written communication skills required.
- EHR super user.
- Analytical and systems thinking with the ability to interpret and share data with the result of quality metric improvement.
- Ability to work with staff and lead change management.
Responsibilities
- Implements and maintains the corporate quality improvement (QI) / quality assurance (QA) program to achieve desired outcomes for patients.
- Contributes to maintaining and developing clinical workflows as appropriate.
- Works with clinical staff to support improvement of clinical quality metrics.
- Actively monitors quality dashboards and reports, identifies trends and focus areas, and effectively communicates relevant data to appropriate clinical and operations team members.
- Evaluates patient grievances of a clinical nature and identifies areas for clinical workflow and safety improvement.
- Collaborates with Risk and Compliance to monitor risk data to identify trends and opportunities for improvement.
- Collaborates with the training team for educational materials and planning on quality measure improvement and risk mitigation strategy training.
- Develops process improvement initiatives and supports Operations staff in carrying out initiatives.
- Supervises a small team of staff, providing guidance and oversight.
- Performs other duties as assigned.
- Travel may be required.
Benefits
- Up to three weeks of paid time off your first year
- Nine paid holidays
- Free Life Flight membership for your family
- No-cost medical, dental, and vision insurance for employees
- Health Savings Account and Flexible Spending Account options
- 401(k) plan with matching contribution
- Continuing education, license, and tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
