Clinical Quality Manager

Rockstar • New York, NY

3h

About The Position

Prosper Health is seeking a Clinical Quality Manager to oversee the clinician improvement loop for either therapy or psychological assessment. This role is crucial for managing clinician performance, developing quality programs, and leading clinical leads as the organization scales its clinician base from 400 to over 1,000 in the next year. Prosper Health has established a strong foundation in clinical quality, including a robust measurement infrastructure for key metrics like retention, outcomes, and documentation, as well as a clear understanding of areas for clinician growth and existing support programs. The primary need is for operational ownership to manage these programs daily, support clinical leads, and guide clinical leadership in prioritizing future efforts. The Clinical Quality Manager will report to the Clinical Strategy & Operations Lead for their respective function (therapy or psychology) and collaborate closely with clinical leadership. Key responsibilities include owning clinician performance management, managing clinical leads, executing quality initiatives from start to finish, and acting as the operational link between clinical strategy and clinician execution. This position requires a clinician with operational experience or a strong operator with sufficient clinical depth to be credible to clinicians. The role involves being a resource for clinical leads facing challenging cases and translating quality strategy into actionable programs.

Requirements

• Master's degree or higher in a clinical field.
• 5+ years of post-licensure experience providing assessment or therapy as an independently licensed clinician (LPC, LCSW, LMHC, PhD, PsyD, or equivalent).
• 2+ years in an operations, program management, or similar execution-heavy role at a fast-paced startup.
• 2+ years as a lead, supervisor, or manager with direct responsibility for the performance and development of a team.
• Ability to scope a new initiative, build a timeline, coordinate stakeholders, and drive projects to launch independently.
• Proficiency in interpreting and synthesizing data from dashboards and translating it into program improvements.
• Proficient in Excel/Google Sheets and PowerPoint/Google Slides.
• Strong written and verbal communication skills across various audiences (clinicians, leadership, cross-functional partners).
• Demonstrated ability to own work fully, follow through completely, and build repeatable processes.
• Strong clinical judgment and the ability to provide sound thinking for complex cases or ambiguous situations.

Responsibilities

• Own clinician performance management, including daily operations, communications, refinements, and tracking against core metrics (retention, outcomes, documentation).
• Manage clinical leads, serving as their direct manager and primary point of accountability, including selection, hiring, training, and calibrating coaching quality through shadowing and observation.
• Handle clinician complaints end-to-end and act as the clinical point of contact for cross-functional escalations related to clinician conduct or quality.
• Run quality programs and report on clinical outcomes, including managing the monthly view of clinical quality metrics, diagnosing trends, driving solutions, owning the Autism competency retraining program, and supporting the design and launch of future initiatives (e.g., rupture recovery, note review, treatment plan review).
• Support cross-functional rollouts by partnering with Strategy & Operations on clinician-facing product launches, including communications, adoption tracking, and feedback synthesis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level