Clinical Quality Manager

Prosper Health•New York, NY

About The Position

Prosper Health is seeking a Clinical Quality Manager to oversee the clinician improvement loop for either therapy or psychological assessment services. This role is crucial for managing clinician performance, developing quality programs, and supporting clinical leads as the company scales its clinician base from 400 to over 1,000 in the next year. Prosper Health has established a strong foundation in clinical quality, including a robust measurement infrastructure for key metrics like retention, outcomes, and documentation, along with initial programs to support clinician growth. The company requires operational ownership to manage these programs daily, support clinical leads, and guide clinical leadership in prioritizing future efforts. The Clinical Quality Manager will report to the Clinical Strategy & Operations Lead for their respective function and collaborate closely with clinical leadership. Key responsibilities include owning clinician performance management, managing clinical leads, executing quality initiatives from start to finish, and acting as the operational link between clinical strategy and on-the-ground clinician execution. This position is ideal for a clinician who has transitioned into operations or a skilled operator with sufficient clinical expertise to be credible to clinicians. The role demands someone who can assist clinical leads with challenging cases and translate quality strategies into effective, operational programs.

Requirements

Master's degree or higher in a clinical field
5+ years of post-licensure experience providing assessment or therapy as an independently licensed clinician (LPC, LCSW, LMHC, PhD, PsyD, or equivalent)
2+ years in an operations, program management, or similar execution-heavy role at a fast-paced startup
2+ years as a lead, supervisor, or manager with direct responsibility for the performance and development of a team (clinical or otherwise)
Ability to scope a new initiative, build a timeline, coordinate across stakeholders, and drive it to launch without being closely managed
Able to interpret and synthesize data from dashboards and translate it into program improvements; proficient in Excel/Google Sheets and PowerPoint/Google Slides
Strong written and verbal communication across audiences (clinicians, leadership, cross-functional partners)
Owns work fully, follows through completely, and defaults to building repeatable processes rather than one-off fixes
Brings the clinical depth and sound thinking that leads rely on when navigating complex cases or ambiguous situations; trusted as a clinical peer rather than solely an operational voice

Responsibilities

Own clinician performance management. Run the clinician performance program day-to-day - communications, refinements, and tracking against core metrics (retention, outcomes, documentation)
Manage the clinical leads. Serve as their direct manager and primary point of accountability; own selection, hiring, and training of new leads; calibrate the quality of their coaching through shadowing and live observation.
Handle escalations. Own clinician complaints end-to-end and serve as the clinical point of contact for cross-functional escalations involving clinician conduct or quality.
Run quality programs and report on clinical outcomes. Own the monthly view of clinical quality metrics, diagnose trends, and drive solutions; own the Autism competency retraining program end-to-end and support the design and launch of future initiatives (rupture recovery, note review, treatment plan review).
Support cross-functional rollouts. Partner with Strategy & Operations on clinician-facing product rollouts: communications, adoption tracking, and feedback synthesis.