Clinical Program Manager

Wellmore Behavioral Health•Waterbury, CT

18h•Onsite

About The Position

The Program Manager is responsible for supervisory overview of all program personnel and manages all essential elements of program design, evaluation, implementation, and monitoring of the Woman & Children Program. Some direct client care responsibilities may also require as needed and the Program Manager will be part of an on-call pool that provides after hours phone support for any clinical needs that may arise. The Program Manager will work regularly with an interdisciplinary team, which includes clinical staff, medical staff and collaboration with state agencies and community providers on a routine basis.

Requirements

A master’s degree in Social Work along with an independent Connecticut State license from the Department of Public Health (LCSW), a Connecticut license as a Professional Counselor (LPC) or Marriage and Family Therapist (LMFT).
At least three years of full-time work experience in SUD services.
Valid driver's license, reliable transportation and valid auto insurance required.
CPR and first-aid certification must be obtained upon hire if not already held.

Nice To Haves

L.A.D.C is not required but welcomed in addition to primary licensure.
At least one year experience working with children and families preferred.
Training preferred on the following topics: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions (ASAM), Co-occurring disorders, including prevalence, signs/symptoms, assessment, treatment and the impact of one’s own attitudes/beliefs on the delivery of services and the use of naloxone in response to an opioid overdose.

Responsibilities

Responsible for the supervision and training of staff assigned to the Woman & Children program. This will include face-to-face clinical supervision and second signing of documentation.
Conduct and document regular and as needed supervision of support staff, direct observation of staff interactions with clients, group co-facilitation and assisting with family and case meetings.
Assures through on-going supervision that the program and personnel adhere to internal and externally mandated standards, medical records and regulatory requirements relating to the programing and administrative procedure of the program.
Schedule, plan and facilitate regular team meetings and trainings on topics to help improve programming, workflow, and overall client care.
Lead multi-disciplinary rounds one hour per week with the support of the Medical Director, ensuring current cases and potential admissions are presented fully, plan is developed and executed by program staff appropriately.
Oversees all treatment delivered by the program, assuring that assessments, treatment, and discharge plans are executed as identified by client and clinician.
Ensures individuals engaged in the program are participating in the full required programing and for ensuring client satisfaction within the program.
Ensures all building regulations set by licensing and regulatory entities are in compliance.
Supervises the cleanliness, state of repair and safety of the physical plant and its external surrounds via walk-throughs and inspections on a regular basis.
Enlists staff and/or maintenance department as needed, to correct deficiencies of the physical plant and safety hazards, including seasonal or other safety hazards (e.g., assures walkways and sidewalks are free of snow and ice, exit doors are unobstructed at all times, etc.).
Assures all contractual guidelines and regulatory requirements are met. Including but not limited to bed utilization, documentation standards and timeliness, topics for programming and hours of service.
Directs all administrative functions to secure quality care, client comfort and safety and the fiscal health and other regulatory compliance of the program.
Maintains adequate program staffing at all times for the program.
Responsible for creating monthly schedules, communicating needs to staff and ensuring compliance throughout 24/7 shifts.
Coverage on site by the Manager may be required if coverage cannot be obtained to ensure full staffing level requirements are met at all times.
Responsible for on-call clinical coverage throughout the work week for the Woman & Children Program and participates in a rotating on-call system during weekends for all adult residential programming with support from the Medical Director.
May be required to function as a clinician where needed. This would include conducting clinical assessments, providing individual and group therapy, case management or care coordination.
May be responsible for organizing and presenting clinical information to managed care companies for the purposes of treatment authorizations and continued stay reviews.
Develop effective networking relationships with outside contractors, referral sources and community agencies.
Functions as program interface with outside providers and agencies, regulatory groups and other collaborators as indicated.
Engage in ongoing marketing of program and represent the agency at community events and meetings.
Participate in supervision, management meetings, agency committees and work groups as assigned by Leadership.
May be required to participate in trainings (both on site and off site) as assigned by the Director of Residential Services and/or Vice President of Adult Services.
Complete other duties as assigned.