Clinical Program Manager

International Rescue Committee•Oakland, CA

4d•$95,642 - $100,079•Onsite

About The Position

The International Rescue Committee (IRC) is launching a new Early Intervention (EI) Specialty Mental Health Services (SMHS) program in partnership with Alameda County Behavioral Health Department (ACBHD), funded under the Behavioral Health Services Act (BHSA). This is an opportunity to implement and operationalize ACBHD’s established EI model — activating clinical operations, standing up Medi-Cal billing infrastructure, and building IRC’s capacity to deliver high-quality early intervention behavioral health services in Alameda County. The Clinical Program Manager provides integrated leadership across program management, clinical services, and compliance to ensure high-quality, trauma-informed care for clients with early-stage mental health needs. The role combines implementation of program plans and procedures with hands-on oversight of SMHS billing, documentation quality, staff supervision, and community partnership — all within the regulatory framework of ACBHD’s EI model and Medi-Cal requirements. The role will supervise 2-5 staff. The ideal candidate has been licensed for 2+ years, has a deep understanding of the MediCal environment, strong program management and supervisory skills, and is excited to build systems that create equitable access and care for underserved communities.

Requirements

Active and unrestricted licensed Clinical Social Worker (LCSW) in good standing with the California Board of Behavioral Sciences (BBS)
Eligible to be an approved clinical supervisor in California (licensed for 2+ years in the state of CA)
2+ years post-licensure experience providing clinical mental health services, ideally within a MediCal setting
2+ years supervising staff
1+ years managing programs
Demonstrated experience with new project development and implementation preferred
Experience with Alameda County’s behavioral health system, ACBHD contracting processes, or county-funded SMHS programs
Deep knowledge of SMHS billing practices: HCPCS codes, Medi-Cal documentation standards, provider type credentialing, and county contract compliance
Strong understanding of policies and procedures governing behavioral health, preferably in Alameda County
Experienced with community outreach and engagement, including with schools, FQHCs, community-based organizations, and other human and social service providers
Strong quality assurance and audit skills; able to identify billing and documentation compliance risks and build systems to address them
Effective supervisor with the ability to develop staff across a range of credentials and experience levels
Experience working with refugees, immigrants, or other forcibly displaced populations preferred
Experience with MAA billing or Medical Administrative Activities a plus
Analytical and systems-oriented; comfortable with financial modeling, productivity tracking, and program data
Excellent written and verbal communication skills, including experience representing programs to funders and county partners
Commitment to trauma-informed, culturally responsive, and client-centered care
Proficient in Microsoft Office (especially Excel); experience with EHR/billing platforms a plus
English fluency

Nice To Haves

Bilingual, preferably in Spanish, Arabic, Dari, Tigrinya, or other language spoken by the Alameda County refugee and immigrant community

Responsibilities

Work with office senior leadership to implement IRC’s EI SMHS program in accordance with ACBHD’s EI program model, including staffing models, service workflows, and documentation systems
Establish and maintain program policies, procedures, and operational infrastructure in compliance with BHSA regulations and ACBHD contracting requirements for FY 26/27 and beyond
Track program performance against ACBHD productivity standards (30% direct service for Outreach; 30% for Treatment) and the 50% Medi-Cal billable services threshold required in Year 1
Drive continuous quality improvement and sustainable program growth
In collaboration with Finance team, ensure accurate use of HCPCS codes (e.g., H2017, H2019, T1017) and correct application of provider type and modifier rules
Ensure documentation practices align with Medi-Cal SMHS requirements and withstand audit scrutiny, including treatment plan linkage, credential-appropriate service coding, and progress note standards
Conduct regular audits of case files, billing records, and service documentation
Collaborate with IRC finance and compliance teams to resolve discrepancies and prepare for monitoring reviews
Supervise program staff, including ASWs, Mental Health Rehabilitation Specialists (MHRS), and other direct service providers
Provide clinical oversight of assessments, treatment plans, and case documentation; facilitate case conferences and support clinical decision-making
Ensure case documentation meets Medi-Cal SMHS standards; take full responsibility for case conferences, treatment plan compliance, and clinical decision-making
Support staff development through training, coaching, consultation and skill-building focused on documentation standards, SMHS compliance, and trauma-informed practice
Ensure all services meet licensing, ethical, and regulatory standards and are delivered in a culturally responsive and linguistically appropriate manner
Lead crisis interventions including independent decision making on client safety interventions and APS/CPS reporting.
Coordinate with ACBHD program staff on EI model requirements, monitoring benchmarks, and billing transition timelines; serve as a key day-to-day point of contact with Alameda County Behavioral Health
Develop and maintain working relationships with community providers, managed care organizations, and other referral and service partners
Participate in external coalitions, working groups, and county stakeholder meetings on behalf of IRC
Maintain a small caseload if appropriate to program needs

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles