Clinical Program Manager

Chris 180•Lawrenceville, GA

23h•Hybrid

About The Position

The Clinical Program Manager provides clinical and operational leadership for the CHRIS Counseling Center – Gwinnett location. The role serves as the center’s primary day-to-day leader, supporting high-quality behavioral health services, clinical staff, program performance, marketing and outreach, and compliance with CHRIS 180 standards and applicable regulations. The position works closely with the Clinical Director, therapists, clinical leadership, admissions, operations, and other departments to support effective service delivery and positive experiences for individuals and families. The position balances clinical leadership, program management, staff development, quality assurance, and direct clinical support. It oversees day-to-day clinical operations, supports staff supervision and development, monitors caseloads and performance, and helps maintain effective workflows and continuity of care. It also monitors clinical documentation and compliance, participates in quality assurance and improvement activities, supports clinical consultations and crisis response, and holds a limited caseload. The Clinical Program Manager represents the center in the community, leads marketing and outreach to build referrals and partnerships, and collaborates with organizational departments and other Counseling Centers. The role promotes CHRIS 180’s mission, vision, values, and culture and adapts to changing program and organizational needs.

Requirements

Master’s degree in social work, Psychology, or a related behavioral health field.
Active independent (full) clinical licensure, maintained while employed in the position; an active Georgia clinical license is required (LPC, LCSW, LMFT, or equivalent).
Clinical supervision credential required (ACS, CPCS, or equivalent).
Minimum of 3–5 years of experience providing behavioral health or mental health services.
Previous clinical leadership, supervision, or program management experience required.
Valid driver’s license and reliable transportation required.
Strong clinical judgment and leadership skills.
Ability to provide effective clinical consultation, coaching, and feedback.
Strong understanding of behavioral health treatment, assessments, risk management, and documentation.
Ability to monitor and improve clinical quality and staff performance.
Strong organizational and time-management skills.
Ability to analyze program data and use information to guide decisions.
Strong communication, relationship-building, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with electronic health records and Microsoft Office applications.
Commitment to trauma-informed, culturally responsive, and person-centered behavioral health services.

Nice To Haves

Experience working in outpatient or community-based behavioral health settings.
Experience working with children, adolescents, adults, and/or families.
Experience with Medicaid, DBHDD, clinical documentation, audits, and behavioral health compliance.
Experience using an electronic health record and monitoring clinical or program data.
Bilingual in English and Spanish.

Responsibilities

Provide day-to-day clinical leadership and support to therapists and clinical staff assigned to the Gwinnett Counseling Center.
Provide clinical supervision through chart review, coaching, and support related to clinical practice, documentation, risk, assessments, treatment planning, and service delivery.
Support onboarding, orientation, training, and professional development of clinical staff; participate in interviewing, selection, performance evaluations, and performance management as needed.
Promote a supportive, collaborative, trauma-informed, and accountable clinical environment; assist staff with complex clinical situations, crisis response, and escalation of concerns.
Coordinate clinical supervision processes with the Clinical Director and approved clinical supervisors.
Oversee the center’s day-to-day clinical operations, including staffing, caseloads, schedules, referrals, service delivery, and program capacity.
Ensure therapists maintain appropriate caseloads and meet productivity and documentation expectations; monitor program performance and address barriers to access, engagement, productivity, or service quality.
Work with admissions and operations teams on timely referrals, intake processes, and case assignments; help develop workflows and procedures to improve clinic operations.
Participate in program and leadership meetings and communicate program needs, barriers, and successes to the Clinical Director and organizational leadership.
Support coverage and continuity of services when staffing or operational needs arise.
Monitor clinical documentation and compliance with CHRIS 180, Medicaid, DBHDD, HIPAA, licensing, accreditation, and other applicable requirements.
Participate in chart reviews, quality assurance activities, audits, and performance improvement initiatives; identify trends and develop strategies to address concerns.
Ensure staff complete required assessments, treatment plans, progress notes, safety plans, service orders, and other documentation; assist with audit findings and corrective action plans.
Promote ethical practice, confidentiality, mandated reporting, and client safety, and maintain current knowledge of behavioral health regulations, evidence-based practices, and organizational policies.
Assist with diagnostic verifications, behavioral health assessments, clinical consultations, and other clinical responsibilities as needed; hold a limited caseload and model high-quality clinical practice and documentation.
Provide clinical support during high-risk or complex situations and participate in crisis response and consultation when needed.
Monitor individual and program-level productivity, service utilization, attendance, engagement, and other performance indicators; help clinicians identify barriers and develop action plans.
Address performance concerns through coaching, clear expectations, follow-up, and collaboration with the Clinical Director and Human Resources when appropriate.
Use data to identify opportunities for improvement and support informed program decisions.
Represent CHRIS 180 and the Gwinnett Counseling Center in the community; develop relationships with schools, healthcare providers, community organizations, referral sources, and other stakeholders.
Lead marketing and outreach to increase referrals, build partnerships, and raise awareness of Counseling Center services; participate in community events, presentations, and outreach activities as appropriate.
Support program growth, marketing, and development initiatives with the Clinical Director and organizational leadership.
Collaborate with the Clinical Director and leaders of the Atlanta and Fulton Counseling Centers to promote consistency across Counseling Centers.
Collaborate with Admissions, Operations, Compliance, People and Talent, Finance, and other departments; communicate clinical trends, staffing concerns, and operational barriers in a timely manner.
Participate in organizational initiatives, committees, trainings, and special projects, and support agency-wide needs as needed.
Attend required meetings, trainings, supervision, and professional development; maintain required licensure, certifications, and credentials.
Complete documentation and administrative responsibilities in a timely manner and demonstrate flexibility as program and organizational needs change.
Promote the mission, vision, values, and culture of CHRIS 180.
Perform other duties as assigned.