Clinical Program Manager - Residential

Applewood Centers•Cleveland, OH

2d•Onsite

About The Position

The Clinical Program Manager’s primary function is to provide clinical management and oversight of client treatment, programming, and supervision of all activities and program staff. Under the direction of the Director of Residential Services and in collaboration with the Program Supervisor, the Clinical Program Manager takes primary responsibility for supervising, planning, organizing, coordinating, and implementing all clinical aspects of programming. The Clinical Program Manager will function as a member of a multi-disciplinary team; he/she will foster and maintain professional relationships with referral sources, external providers, and family members.

Requirements

Minimum Master’s degree in Social Work or Counseling.
Valid Ohio Social Work or Professional Counselor license required (LSW or LPC).
Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Adhere to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Function effectively as a member of a professional team that includes employees, clients and family members.
Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions.
Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, behavioral interventions and substance abuse therapy.
3-5 years’ experience in clinical diagnosis and assessment.
3-5 years’ experience in mental health field.
Experience working with children, adolescents, and their families.

Nice To Haves

LISW or LPCC preferred.
Residential or congregate care experience preferred.

Responsibilities

Develops and implements individual treatment plans, ensuring treatment goals and objectives are measurable and attainable.
Monitors and evaluates milieu programming and implements strategies to ensure programming is consistent with supporting progress towards treatment goals.
Coordinates and facilitates residential review meetings, clinical rounds, team meetings, and weekly leadership meetings in collaboration with the Program Supervisor.
Ensures all documentation is completed per Agency standards, including monthly reports, quarterly reports, discharge/transfer summaries, treatment plans, and client action forms.
Completes MUIs, Incident Reports, and separation/safety plans.
Maintains client records in accordance with licensing standards.
Interviews and recommends hiring of job applicants.
Responsible for on-call duties, carrying, answering, and maintaining Agency cell phone.
Provides 24-hour emergency crisis management/intervention, including coverage assistance as needed.
Participates in the referral process and collaborates with the Intake Supervisor/Specialist to assess referrals for placement.
Plans, coordinates, supervises, and evaluates family involvement.
Manages client phone and visitation lists.
Manages client incoming and outgoing mail.
Provides clinical training for program staff.
Ensures that environmental rounds are consistently conducted.
Monitors the overall condition of grounds, buildings, facilities, and equipment and completes Maintenance requests as needed.
Monitors unit to ensure that treatment environment is being maintained in accordance with licensing rules and regulations, including mental health, health, fire safety, etc.
Facilitates weekly team meetings and weekly leadership meetings in collaboration with the Program Supervisor.
Participates in Clinical Rounds and client review meetings.
Actively exhibits teamwork and professionalism by example and actions in all areas of management.
Develops and maintains collaborative and cooperative professional relationships with all levels of internal staff members, including Residential Services, Health Clinic, Environmental Services, Maintenance, Food Services, Clinical Services, Support, and Agency staff in other Divisions.
Works cooperatively with Wingspan Care Group staff.
Ensures all client rights and needs are met in collaboration with the Program Supervisor.
Attends scheduled staff meetings, supervision, committee meetings, external program meetings, and on-going training.
Keeps all required trainings, certifications, and licensure current in accordance with applicable licensing and accreditation regulations and standards.
Respects the privacy of clients and holds in confidence all information obtained during the client’s treatment.
Handles all client-related documents in accordance with Agency guidelines on confidential material.
Maintains high standards of ethical and professional conduct, adheres to Agency policies and procedures, and ensures program staff adhere to the same standards.
Performs other duties as assigned by management.

Benefits

Comprehensive health and Rx plans, including a flat rate option.
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth and adoption, plus comprehensive fertility and IVF support
50% tuition reduction at Case Western Reserve University for the MSW program
403(b) retirement plan with an employer match
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care