Clinical Program Coordinator (Hybrid)

University of Miami•Miami, FL

4d•Hybrid

About The Position

Radiology Administration has an exciting opportunity for a Clinical Program Coordinator (H) Position. The incumbent assists in the development, organization, production, and evaluation of various departmental program offerings within the assigned unit. Moreover, this employee provides general oversight to daily program activities in support of the University’s mission. The Clinical Program Coordinator (H) may also monitor the financial performance of programs to meet departmental goals and assists with short- and long-range budgetary planning. The Clinical Program Coordinator plays a critical role in the Radiology Department, overseeing the imaging dashboards, monitoring AI algorithm performance, and supporting various clinical operations. This individual is responsible for ensuring the efficient processing and reporting of imaging studies, collaborating with healthcare providers, and contributing to the safe and effective use of artificial intelligence (AI) in radiology. The Clinical Program Coordinator will also work with the radiology team to develop and implement policies and procedures for the use of AI in radiology and the overall imaging dashboards and provide general oversight to daily program activities in support of the University's mission.

Requirements

Bachelor’s degree in relevant field required
Minimum 2 years of relevant experience required
Perform effectively in high-stress situations.
Epic/UChart
PACS
PowerScribe
QGenda
Performance Bridge
AIDOC algorithms (Went live 11/14/2022--current ICH, PE, IPE, BA)
Simens Teams Play
Experience with interacting with Clinical Faculty & Staff
Excel Pivot tables
Zoom/Teams
Give constructive input/feedback for Team ULearn CBLs

Responsibilities

Evaluates program effectiveness, analyzes results, and recommends appropriate action.
Coordinates clinical program activities with other departments and staff to ensure optimal efficiency.
Serves as a main point of contact to facilitate communication between stakeholders.
Develops collaborative partnerships across teams and/or patients to streamline processes and enhance departmental productivity.
Trains, develops, and empowers staff to effectively perform their jobs.
Develops program/departmental communications and may involve promotional materials for distribution.
Prepares reports which may include financial statements, and records for management or outside agencies.
Ensures confidentiality of patient and hospital business information.
Coordinates the maintenance of established supply levels in designated areas, as needed.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Protect sensitive patient medical records by strictly following HIPAA protocols.
Monitor imaging dashboards to track the status of imaging studies and run pending reports (include draft status, pending signatures).
Contact film library for missing images
Identify and address potential issues, such as delays and expedite STAT cases.
Communicate effectively with radiologists and healthcare providers to ensure timely reporting.
Update Productivity log daily
Follow up/act upon pending imaging reports for inpatients and outpatients across all UM facilities.
Facilitate prioritization request, e.g. STAT/VIP, patient at clinic.
CT Lung Screening & Calcium Scoring
Merging of folders
IT ticket as requested by Faculty
Process Second Opinions Request for Body Imaging, Neuro, MSK, Nuclear Medicine, Cardiothoracic and Pedi.
Asking for reports to be finalized
Addendum Request to a report sent to the Radiologist who read the report
Run 90 days report for all pending studies from PACS for leadership
Run Mammo Pending list for past 6 years (monthly)
Run OBS report three times daily and ensure reports are finalized
Other critical findings and workflow (Faculty and Tech)
Compare Epic report & PACS/Main List report for pending exams over the TAT
Contact Cardiology for pending studies that shows up EPIC/MAINLIST/OBS/STAT reports
Contact Interventional Radiology for pending studies on OBS Report
Call Back Report in PACS (patient needs additional imaging)-start 10/31/2025
Upcoming Report for Dr. Castillo –start 7/7/2025
Update Upcoming Report for Dr. Castillo upcoming appointments---8/13/2026
2 days changed to 3 days
Separate out MRIs’
Remove UHT studies
Investigate studies unable to assign
Upcoming Report Nuclear Medicine –start 7/7/2025
Run STAT report daily to assign exams needing dictation
Radiology exams being read by Ortho physicians and Radiologists on different DOS.—start 10/27/2025-5/31/2026 (special project)
Run caselogs for Residents and Fellows from MPower
Unlocking studies
Add study back to Filter
Assign studies as needed to any given Radiologist
Resend studies to EPIC
Assign routine and stat studies to the Neuroradiology Division AM Team –START 6/22/2026
CPC Team Investigation Requirements for studies over the TAT:
Locate the study in PACS and review the audit trail for delays, routing issues, or user actions.
Determine whether the exam has been assigned to or reviewed by a radiologist.
If a reviewing radiologist is listed, email them and copy Division Directors as appropriate.
Communicate with technologists regarding exams that are missing images and/or to determine if studies are non-reportable examples of studies are Vascular lab UHT, Endo and some Ortho
Contact tech for breast specimen to make it non-reportable if there were no biopsy performed
Contact Tech for CT calcium scoring
Coordination with Radiologist and Ordering Providers
Utilize QGenda Schedules to direct calls to radiologists for clinical matters.
Assist radiologist by contacting ordering providers for peer-to-peer consultation
Use Physician Line 305-243-2222
Review patients’ chart to determine external provider that needs to connect with internal physician
Monitor AI algorithms used in Radiology & Review AI-generated reports for accuracy and completeness.
Collaborate with radiologists, technologists, and referring physicians to ensure safe, effective AI use.
Support AIDOC workflows for Lennar and SCCC within required TAT (e.g., <45 mins for flagged studies).
CPC-Team currently monitors ICH, PE, IPE, Pneumothorax, and NiPE algorithms in AIDOC.
Other algos that are currently live: BA, FreeAir, Rib Fracture, Gleamer BoneView, Vertebral Compression Fractures.
Work with the radiology team to develop and implement policies for AI use and imaging dashboards.
Provide general oversight of daily program activities in alignment with the University's mission.
Provide support for all Phone calls, emails, Haiku messages and Physician requests
Provide support to the clinical operation for the Radiology Department, covering 8 divisions with a total of 131 faculty and technicians when needed.
Provide support for STATs/VIP/Critical Findings read requests
Assist in locating physicians (internal/external)
Support OCC Clinic at UMHC 8:00 am-6:00 pm requests with 60 mins TAT.
Support OCC Clinic at DFB 8:00 am-5:00 pm requests with 60 mins TAT.—Started February 2026
Support read on studies from the OBS report at UHT within the same day
Provide Saturday coverage 8:00 am -5:00 pm.
Expedite interpretation requests for OBS and STAT cases in EPIC using PACS, PowerScribe and Epic.
Answer and monitor incoming phone calls and emails related to clinical studies.
Manage the Departmental Clinical email account, ensuring timely and accurate responses.
Relay messages to faculty using Haiku, email, or phone per preference.
Respond to Haiku messages for read requests
Maintain internal/external contact directories.
Maintain SOPs (24) for all CPC tasks.
Responsible for opening UM IT/PACS tickets for the Department
Combine MRNs when duplicated
Replace reports back into filter when deleted
Merge of filters at Radiologist request
Film Library Request
Link exams and transfer images as needed
Return studies for dictation when needed
Separate images when two studies are combined
Correct finalized reports with incorrect patient/exam info through addendum workflow
Locate external facilities for missing images
Cancel accession numbers created in error or is no longer needed
Maintain research databases (if applicable).
Identify cases for research projects (if applicable).
Require access and training on relevant systems and dashboards, including PowerScribe, Epic/UChart, Haiku, QGenda, AIDOC, mPower, PACS, PCAF, Team Play by Siemens, Performance Bridge by Philips in addition to new applications as they are added to the Organization.
Adhere to University and unit-level policies and procedures, safeguarding University assets.
Safeguard University assets.
Complete professional development meetings, special projects, team huddles, and assigned CBLs.
Complete all additional duties as assigned in a timely fashion.