Clinical Practice Assistant/Medical Assistant - Gerontology
About The Position
Provides patient services, including greeting, check-in, scheduling, and medical assisting, while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager, with input from assigned physicians, nurses, or other health care providers. The role supports patients, staff, and the public through courteous communication, accurate information handling, scheduling, registration, billing-related data entry, and coordination of diagnostic and laboratory tests. It requires maintaining patient confidentiality and helping patients understand relevant processes and insurance requirements.
Requirements
- High school diploma or GED.
- 0–1 years of related work experience.
- Medical assisting experience through one of the following: MA, CNA (or LNA), EMT, PCT certificate, associate degree in Medical Assisting, current or former nursing or medical student with at least one completed clinical rotation, or successful completion of the BIDMC in-house competency program in 2019.
- Basic familiarity with computers and ability to navigate web-based applications at a basic level.
- Ability to communicate clearly and effectively in written English.
- Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
- Ability to demonstrate working knowledge of standard concepts, practices, procedures, and policies and apply them in varied situations.
- Ability to work collaboratively in small teams, offer ideas, identify issues, and respect team members.
- Ability to provide professional, respectful, service-oriented customer service using active listening and problem-solving skills, and to remain calm in stressful situations.
- Competence to provide patient care to young adults (ages 16–30), middle-aged adults (ages 30–60), and elderly patients (ages 60 and older).
- Ability to perform heavy work, exerting up to 100 pounds of force occasionally and/or 50 pounds frequently, including extended periods of standing and/or moving.
- Must meet the organization's influenza vaccination condition of employment.
Responsibilities
- Communicate with and assist patients, employees, and the public courteously by phone and in person; provide accurate information, directions, or guidance and follow up promptly.
- Collect complete and accurate information from patients and callers, prioritize it, and facilitate communication to providers.
- Prepare schedules, patient charts, and other documents according to quality standards.
- Maintain patient confidentiality when communicating with providers and distributing patient information by email, fax, or other means.
- Perform patient check-in and registration, and verify demographic and fiscal information using a computer system.
- Enter data from visit tickets and ensure information is complete, accurate, and timely to support billing.
- Collect copayments according to applicable processes and direct patients at check-in.
- Schedule related diagnostic and laboratory tests, making reasonable efforts to accommodate patient and provider needs.
- Enter patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications; explain processes to help patients meet their needs and insurance requirements.
- Verify patient schedules to confirm patients were seen and enter billing tickets into the system.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
