CLINICAL PHARMACY PROGRAM MANAGER

Christ Community Health Services • Memphis, TN

11d

About The Position

The Clinical Pharmacy Program Manager leads clinical pharmacy services at Christ Community Health Services, supporting strategic planning and integration of pharmacy programs within clinical teams and care models. The role oversees staff development, regulatory compliance, patient care initiatives, and clinical pharmacy program outcomes. The manager is expected to model CCHS’s values of compassionate whole-person care, devoted service, and humble excellence in patient interactions, collaboration, and community engagement.

The position leads and manages clinical pharmacists, technicians, and pharmacy fellows; oversees hiring, training, scheduling, performance, credentialing, and clinical compliance; and serves as an APPE Ambulatory Care preceptor for PharmD students. It also develops clinical policies, workflows, therapeutic protocols, and staff education and training programs, and leads quality improvement, medication use evaluations, accreditation preparation, and regulatory audits. The manager provides direct patient care and medication management for high-risk populations and serves as a medication-use resource for medical and pharmacy staff.

The role involves working with patients of all ages and pay ranges, including patients with mental illness and exposure to infectious diseases, blood, and body fluids. Physical activities include sitting, standing, walking, and lifting, pulling, or pushing patients and equipment. The role uses a computer, photocopier/fax machine/scanner, and medical equipment.

Requirements

• Doctor of Pharmacy degree.
• Post-degree residency or Board Certified in Ambulatory Care Pharmacy; PGY-1 required.
• Active, unrestricted Tennessee pharmacist license.
• BLS certification.
• Valid, unrestricted driver's license.
• Strong communication, organization, and teaching abilities.
• Ability to solve problems with minimal supervision.
• Ability to manage multiple priorities and adapt to change.
• Skill in coaching, mentoring, and performance evaluation.

Nice To Haves

• PGY-2 residency.

Responsibilities

• Lead the development, implementation, and evaluation of clinical pharmacy services.
• Ensure patient care needs are met across the care continuum.
• Collaborate with pharmacy and medical leadership to expand services.
• Develop clinical policies, workflows, and therapeutic protocols.
• Provide direct patient care and medication management for high-risk populations.
• Advise medical and pharmacy staff on medication use, interactions, and compliance.
• Lead and manage clinical pharmacists across contracts.
• Interview prospective candidates and ensure proper training for new clinical pharmacists and technicians.
• Oversee scheduling, performance reviews, KPI achievement, and clinical compliance.
• Ensure appointments, credentialing, and reappointments are completed.
• Coach staff, provide feedback, and conduct performance reviews.
• Conduct chart reviews and competency assessments and oversee clinical pharmacy team staffing.
• Ensure accountability for patient outcomes, including chronic disease measures, polypharmacy, and quality-of-life improvement.
• Serve as an APPE Ambulatory Care preceptor for PharmD students from affiliated schools and colleges of pharmacy.
• Provide education and guidance to clinical staff in complex clinical scenarios.
• Design training, orientation, and fellowship or residency programs.
• Lead quality improvement initiatives and medication use evaluations.
• Prepare for accreditations and regulatory audits.
• Enhance policies and workflows with clinical tools.
• Stay current with treatment and clinical pharmacy guidelines.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Paid holidays.
• 401(k) retirement plan.
• Competitive pay.
• Mission-driven culture and the opportunity to expand healthcare access in Memphis.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Ph.D. or professional degree