Clinical Partner Success Manager

Forus•New York, NY

3d•Onsite

About The Position

The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform. As a Clinical Partner Success Manager, you will own that journey end-to-end for a portfolio of provider organizations. You will bring a practical understanding of how care teams work to help practices redesign medication-access workflows, bring staff live quickly, and turn early adoption into a lasting way of working. You will also translate what you learn from medical assistants, access teams, practice managers, clinicians, and operational leaders into better products, workflows, and playbooks for provider organizations across the country. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Forus's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives company growth and accelerated career progression, we want to hear from you.

Requirements

2–10 years of experience inside or directly alongside provider organizations—for example, as a medical assistant, biologics or access coordinator, field reimbursement manager, practice manager, or healthcare implementation specialist
Strong understanding of clinical and administrative practice workflows; direct experience with specialty medications, prior authorization, affordability programs, or pharmacy coordination
Credibility with practice teams: you understand their constraints, communicate in their language, and can guide meaningful workflow change without losing trust
Strong operational and analytical judgment: you can manage many parallel workstreams, identify what is blocking progress, use data to diagnose adoption, and stay with an issue through resolution
Strong written and verbal communication that allows you to work effectively with frontline practice staff, clinicians, provider leadership, and internal teams
Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
High NPS with your former teammates

Responsibilities

Own a portfolio of specialty practices and provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy
Understand how each organization handles prescriptions, coverage requirements, affordability, and pharmacy coordination, then design a rollout plan that fits naturally into its clinical and administrative workflows
Lead practice teams through workflow change by building champions across medical assistants, access teams, practice managers, and clinicians and expanding successful usage
Build trusted relationships at every level of the practice, creating users who advocate for Forus internally, introduce the platform to other teams, and help shape how it evolves
Use adoption, workflow, and operational data to understand where practices are succeeding, where they are stuck, and what actions will most improve usage and value
Lead adoption reviews and resolve provider friction end-to-end, coordinating across Operations and Product to keep partner teams moving and problems from reappearing
Build repeatable onboarding, enablement, and practice-success playbooks that allow Forus to bring new organizations live faster without losing the context that makes each partnership work