Clinical Outreach Liaison

Amae Health•Boston, MA

9d•Hybrid

About The Position

Amae Health is seeking a relationship-oriented Community Liaison to drive referral growth in the Boston region. This hybrid role combines territory-building business development with hands-on patient advocacy. The liaison will develop and manage referral relationships with hospital systems, emergency departments, discharge planners, community mental health centers, and outpatient providers, while personally supporting patients through warm handoffs into care. The role requires a home address within the Boston region and regular travel throughout the territory, including daily field work. The liaison will build and maintain a pipeline of qualified referrals, activate new referral sources, deepen relationships across health systems, and re-engage inactive partners. They will also help patients and families navigate transitions into care by meeting them in hospitals, at home, or in the community as needed. The position owns CRM documentation, quarterly market planning, and weekly reporting on pipeline health, conversion, and account risks. Performance is measured by qualified referral volume, referral-to-intake conversion, new active referral sources, and CRM completeness.

Requirements

At least 3 years of experience in a quota-carrying, relationship-driven role, such as healthcare business development, referral or provider relations, medical device or pharmaceutical sales, or B2B account management.
A demonstrable track record of building, growing, or turning around a territory or book of business.
Comfort working toward measurable targets and a desire to meet or exceed them.
Comfort supporting patients or families during difficult moments.
Strong written and verbal communication skills, including confidence presenting to clinical and executive stakeholders.
Reliable transportation and willingness to work in the field daily across the Boston region.
Fluency with CRM tools, Google Suite, and Slack.
A home address within the Boston region and willingness to travel regularly throughout the territory.

Nice To Haves

Familiarity with the Los Angeles healthcare landscape, including hospital systems, emergency departments, case management, and behavioral health referral pathways.

Responsibilities

Build and manage a prioritized list of referral partners across hospitals, emergency departments, community mental health centers, and outpatient providers.
Conduct recurring outreach to existing partners to protect and grow referral volume.
Prospect and activate new referral sources to meet quarterly targets.
Build relationships at multiple levels within health systems, including discharge planners, case managers, physicians, and leaders.
Re-engage lapsed or dormant referral sources and identify reasons for declining referral volume.
Understand the local competitive landscape and adjust outreach based on where patients are referred and why.
Represent Amae Health at community events, provider in-services, and health system meetings.
Serve as a primary contact for providers in the market.
Manage warm handoffs for referred patients, meeting them in hospitals, at home, or in the community as needed.
Coordinate urgent patient situations with hospitals, social workers, and discharge planners to facilitate timely access to care.
Maintain complete, accurate, real-time CRM records of contacts, referrals, and outcomes.
Own a quarterly market plan with named accounts, targets, and outreach cadence in partnership with clinical and leadership teams.
Report weekly on pipeline health, conversion, and account-level risks.