Clinical Outreach Liaison

Amae Health•Boston, MA

8h•$80,000 - $100,000•Hybrid

About The Position

Amae Health is seeking a driven, relationship-oriented Community Liaison to own referral growth in the Boston region. This full-time, hybrid role combines territory-building business development with hands-on patient advocacy. The liaison develops and manages relationships with hospital systems, emergency departments, discharge planners, and outpatient providers to create a consistent pipeline of qualified referrals. They also personally support referred patients through warm handoffs, meeting them in hospitals, at home, or in the community to help ensure the transition into care succeeds. The position requires a home address within the Boston region and regular travel throughout the territory. The role is organized around referral partner development and territory growth (60%), warm handoff and patient-facing support (20%), and pipeline management and reporting (20%). Success is measured by qualified referrals per month, referral-to-intake conversion rate, net-new active referral sources per quarter, and CRM/documentation completeness. Amae Health is a venture-backed Public Benefit Corporation providing specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics. Its integrated model brings psychiatry, therapy, primary care, dietitians, and community support together. The company also develops clinical protocols, measurement approaches, and an AI-driven data platform for severe mental illness.

Requirements

At least 3 years in a quota-carrying, relationship-driven role such as healthcare business development, referral or provider relations, medical device or pharmaceutical sales, or B2B account management.
Demonstrated track record of building, growing, or turning around a territory or book of business.
Comfort working toward measurable targets and motivation to meet or exceed them.
Comfort supporting a patient or family during a difficult moment.
Strong written and verbal communication skills, with confidence presenting to clinical and executive stakeholders.
Reliable transportation and willingness to work in the field daily across the Boston region.
Fluency with CRM tools, Google Suite, and Slack.
Home address within the Boston region and ability to travel regularly throughout the territory.

Nice To Haves

Familiarity with the Los Angeles healthcare landscape, including hospital systems, emergency departments, case management, and behavioral health referral pathways.

Responsibilities

Build and manage a prioritized target list of referral partners across hospitals, emergency departments, community mental health centers, and outpatient providers.
Conduct recurring outreach to existing partners to protect and grow referral volume from priority accounts.
Prospect and activate new referral sources to meet quarterly targets.
Build relationships with discharge planners and case managers, and develop relationships with physicians and health system leaders over time.
Re-engage dormant referral sources by identifying reasons for reduced referral volume and rebuilding relationships.
Understand the competitive landscape and referral alternatives in the market, and adapt outreach accordingly.
Represent Amae Health at community events, provider in-services, and health system meetings.
Serve as Amae Health’s primary local contact for providers.
Manage warm handoffs by meeting referred patients in hospitals, at home, or in the community to reduce drop-off before the first visit.
Respond rapidly to urgent patient situations and coordinate with hospital systems, social workers, and discharge planners to facilitate timely entry into care.
Support patients and families through the transition into care, including during vulnerable moments.
Maintain complete, accurate, real-time CRM records of touchpoints, referrals, and outcomes.
Own a quarterly market plan with named accounts, targets, and outreach cadence, in partnership with clinical and leadership teams.
Report weekly on pipeline health, conversion, and account-level risk.