Clinical Operations Specialist, Medical Assistant

Rothman Orthopaedics•Malvern, PA

2d•$17 - $24•Onsite

About The Position

Rothman Orthopaedics is hiring a full-time Clinical Operations Specialist to work as a Medical Assistant at its Malvern, Pennsylvania office, with travel to the West Chester office as needed for coverage. The schedule is Monday through Friday, 7:30 AM to 4:30 PM. This operational support role requires regular travel and schedule flexibility and combines clinical duties with front desk responsibilities to meet office needs. Clinically, the specialist may work as a Medical Assistant, Non-Surgical Clinical Assistant, or in another applicable clinical role. The position supports patient flow and care, clinical documentation, procedures, imaging and medication authorizations, and related tasks. Operationally, the specialist may serve as a Front Desk Receptionist or Front Desk Therapy Receptionist, greeting and checking in patients, verifying insurance, obtaining referrals, handling payments and communications, and serving as a liaison between patients and medical staff. The role requires reliability, punctuality, patient-service skills, and the ability to support both clinical and administrative operations. Compensation is $17.00 to $24.00 per hour. Rothman Orthopaedics describes its workplace as professional and nurturing, and offers competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. The organization states its commitment to equal opportunity and an inclusive, equitable environment.

Requirements

High school diploma or GED.
Current CPR certification.
At least one year of experience in a medical office environment.
Knowledge of medical office procedures and terminology.
Computer skills, including use of Microsoft Office Suite.
Basic medical assistant skills, including phlebotomy, handling body-fluid samples, removal of sutures and staples, and knowledge of OSHA regulations.

Nice To Haves

Active National Medical Assistant Certification; preferred but not required.
Experience with scheduling and billing systems and electronic medical records (EMR).
Basic medical assistant skills, including phlebotomy, handling body-fluid samples, removal of sutures and staples, and OSHA regulations are described as preferred.

Responsibilities

Greet patients and visitors promptly and courteously, and support patient flow from waiting room through examination and discharge.
Check patients in and enter, verify, and update demographic, insurance, arrival, referral, and payment information.
Address RCM Console and Ready to Bill errors daily and ensure referrals are received, recorded in the patient chart, and attached as needed.
Schedule follow-up appointments or connect patients with ancillary departments such as physical therapy and MRI.
Answer and route telephone calls, respond to questions within scope, take messages, and handle correspondence within 24 hours of receipt.
Assist patients with ambulatory difficulties and help deescalate situations involving upset or irate patients.
Process medical-record and Disability/FMLA paperwork requests; collect and document payments, batch out at shift end, and escalate discrepancies.
Maintain an organized workspace and stock supplies in lobby, front desk, workspaces, and exam rooms; empty and restock laundry.
Prepare schedules by obtaining referrals, confirming coverage, identifying potential issues, contacting patients when needed, and printing requested physician documentation.
Attend meetings and participate in office activities, team-building exercises, and special projects as required; exemplify the organization's culture and values.
Clean and autoclave instruments using sterile technique; record patient vitals and medical history, scan pertinent documents, and obtain outside reports and images.
Load or import relevant studies for physicians and prepare for injection and aspiration procedures.
Dispose of biohazardous waste in accordance with OSHA regulations and replace full sharps containers.
Bring patients to see physicians efficiently, assist with clothing and preparation of the examination area, and provide follow-up care and instructions after appointments.
Complete pre-certifications and authorizations for imaging studies and injectable medications, submitting requests to centralized departments when applicable.
Apply or remove casts and splints; make, fit, test, evaluate, and adjust orthotic devices for fit, function, and comfort.
Read and respond to email communications within the appropriate time frame and identify weekly schedules and changes published by the manager.
Handle and label specimens, including urine, blood, incision drainage, and aspirated fluids, and follow provider instructions to send specimens to the appropriate laboratory.