Clinical Operations Specialist, Medical Assistant

Rothman Orthopaedics•Glen Mills, PA

4d•Onsite

About The Position

Rothman Orthopaedics is hiring a full-time Clinical Operations Specialist to work as a Medical Assistant at its Glen Mills, Pennsylvania office. The position requires regular travel to offices within the region for coverage and schedule flexibility to meet office operational needs. The schedule is Monday, Tuesday, Thursday, and Friday, with eight-hour shifts that vary between 7 a.m. and 5 p.m.; Wednesday, Saturday, and Sunday are off. The role is considered full-time at 32 hours per week. The Clinical Operations Specialist combines clinical and operational support. Clinical duties may include working as a Medical Assistant or Non-Surgical Clinical Assistant, supporting patient flow, recording medical histories and vital signs, preparing patients and instruments, assisting with procedures, handling specimens, and providing follow-up instructions. Operational duties may include front-desk reception, greeting and checking in patients, verifying insurance, obtaining referrals, processing payments, answering calls, coordinating appointments, and completing administrative tasks. The specialist serves as a liaison between patients and medical staff and is expected to provide reliable, punctual, accurate, and timely support while adhering to clinical policies, documentation standards, and applicable safety requirements.

Requirements

High school diploma or GED.
Current CPR certification.
At least one year of experience in a medical office environment.
Knowledge of medical office procedures and terminology.
Computer skills, including Microsoft Office Suite.
Basic medical assistant skills, including phlebotomy, handling body-fluid samples, removal of sutures and staples, and knowledge of OSHA regulations are preferred qualifications stated in the posting.

Nice To Haves

Active National Medical Assistant Certification; preferred but not required.
Experience with scheduling and billing systems and electronic medical records (EMR).
Basic medical assistant skills including phlebotomy, handling body-fluid samples, removal of sutures and staples, and OSHA regulations.

Responsibilities

Greet patients and visitors promptly and courteously, and help maintain patient flow through the office.
Check patients in and enter, verify, and update demographic and insurance information, arrival times, referrals, and payments.
Ensure referrals are received, filed in the patient chart, and attached; prepare schedules by confirming referrals and coverage and identifying potential issues before appointments.
Address RCM Console and Ready to Bill errors daily to support timely claims submission.
Make follow-up appointments or connect patients with ancillary departments such as physical therapy and MRI.
Answer and route telephone calls, take messages, and handle correspondence within 24 hours of receipt.
Assist patients with ambulatory difficulties and support team members in de-escalating interactions with upset or irate patients.
Follow procedures for medical-record and Disability/FMLA paperwork requests; document payment and other requests in patient charts.
Collect and document payments, batch out at the end of shifts, balance payments, complete paperwork, and escalate discrepancies to the office manager.
Maintain an organized workspace and stock supplies in the lobby, front desk, workspaces, and exam rooms.
Contact patients before appointments when needed and print front sheets, last notes, and other requested physician documentation.
Attend meetings and participate in office activities, team-building exercises, and special projects as required.
Clean and autoclave instruments using proper sterile technique; dispose of biohazardous waste according to OSHA regulations and replace full sharps containers.
Record vital signs and medical history in patient charts in accordance with MIPS guidelines, scan pertinent documents, and request or make available outside reports and images.
Load or import relevant studies for physicians, prepare for injection and aspiration procedures, and assist patients with clothing and preparation of the body area to be examined.
Provide follow-up care and instructions at the conclusion of appointments; apply or remove casts and splints.
Make orthotic devices to prescribed specifications, fit and evaluate them on patients, and adjust them for fit, function, and comfort.
Complete pre-certifications and authorizations for imaging studies and injectable medications, submitting requests to centralized departments when applicable.
Handle and label specimens, including urine, blood, incision drainage, and aspirated fluids, and follow provider orders to send them to the appropriate laboratory.
Read and respond to email communications within the appropriate timeframe and identify weekly schedules and schedule changes published by the manager.
Exemplify the organization’s culture and values in all interactions.
Demonstrate reliability, punctuality, time management, independent problem solving, patient satisfaction, responsiveness, and compliance with clinical policies and documentation standards.