Clinical Operations Nurse Manager

HCA Healthcare • Hermitage, TN

1d

About The Position

The Clinical Operations Nurse Manager is accountable for coordinating department activities to ensure quality patient care in a safe and therapeutic environment. The role provides leadership in support of the organization’s mission, vision, strategic plan, and values, and manages department operations such as staffing schedules, productivity, resource use, and expenses to support patient care and financial performance.

The manager oversees patient care delivered by department staff, supports staff with clinical expertise, promotes patient experience and satisfaction, and helps maintain safe and timely patient throughput. The position also supports campus emergencies and House Supervisor coverage, manages staffing and personnel matters, ensures staff compliance and competency, and collaborates with the director on strategic initiatives, department finances, resources, staff development, and performance management.

TriStar Summit Medical Center is a 230-plus-bed comprehensive facility serving Davidson, Wilson, and surrounding counties. It includes a Level III Trauma Center and offers acute care services including cardiology, oncology, orthopaedics/spine, rehabilitation, and women’s services. The facility is an Accredited Chest Pain Center with PCI and a Primary Stroke Center.

Requirements

• Graduate of an accredited School of Nursing.
• Bachelor’s degree in Nursing.
• Current Registered Nurse (RN) license in Tennessee or a compact state.
• American Heart Association or Red Cross Basic Life Support (BLS) certification.
• Two to three years of related experience.

Nice To Haves

• Master’s degree preferred.
• Advanced Cardiovascular Life Support (ACLS) certification preferred.
• Pediatric Advanced Life Support (PALS) certification preferred.
• Prior clinical leadership experience in an inpatient setting strongly preferred.

Responsibilities

• Oversee care of patients served by department staff and provide staff support and clinical expertise.
• Assess and ensure quality of patient care, assisting with care as necessary.
• Ensure adherence to patient experience and satisfaction initiatives.
• Communicate professionally and appropriately with others.
• Manage multiple tasks and projects productively.
• Promote interdepartmental support and teamwork through collaboration.
• Ensure staff compliance with policies, procedures, mandatory requirements, and licensure and certification requirements.
• Manage staffing and personnel matters, including interviewing, hiring, and orienting new staff.
• Support the House Supervisor by responding to campus emergencies, rapid response team calls, and code situations, and provide assistance as needed.
• Ensure 24-hour House Supervisor coverage.
• Promote safe and effective patient throughput and coordinate activities that expedite patient flow.
• Create a department environment and culture that support the hospital mission and achievement of goals.
• Collaborate with the director to develop and implement strategic plans and initiatives.
• Collaborate with the director to support department financial viability.
• Support routine staff meetings and leader rounding on employees in collaboration with the director.
• Ensure appropriate resources are available to support programs, services, organizational structure, staffing, and quality services.
• Collaborate with the director on staff coaching and disciplinary action as required.
• Maintain ethical standards in interactions with patients, families, coworkers, staff, other departments, physicians, and the community.
• Maintain a high-quality, professional clinical environment that supports recruitment and retention of qualified staff.
• Assist the director with timely staff competency and performance assessments.
• Facilitate educational opportunities for staff.
• Maintain ethical compliance with regulatory and accreditation agencies.

Benefits

• Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
• Dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Fertility and family-building benefits and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, and event planning.
• Consumer discounts.
• Retirement readiness, rollover assistance, and preferred banking partnerships.
• Education assistance, including tuition, student loan, certification support, and dependent scholarships.
• Colleague recognition program.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager