Clinical Operations Associate - California
About The Position
CareDx is a precision medicine diagnostics company working in transplant, specialty oncology, and cell therapy. Within its Specialty Oncology business, CareDx develops solutions for HPV-driven cancers, including NavDx®, a blood-based DNA test that helps clinicians detect molecular signs of disease recurrence, monitor treatment response, and guide patient management. The Clinical Operations Associate supports medical professionals at leading clinics, serving as a proactive problem solver and a day-to-day point of contact for customers and patients. The role uses knowledge of healthcare and diagnostic processes to build customer trust and support long-term success. Customers include healthcare providers, patients and caregivers, payers, and CareDx colleagues. This is a U.S.-only remote role, with travel of up to 40%.
Requirements
- Bachelor’s degree, or an equivalent combination of education and commensurate professional experience.
- 2–5 years of successful full-time work in a fast-paced environment focused on clinical operations or analytics.
- Experience at a commercial-stage, high-growth life sciences or diagnostics company, or in a physician office, clinic, or hospital supporting patients and healthcare providers.
- Effective communication skills and demonstrated ability to engage with customers.
- Integrity and adherence to ethical standards.
- Proficiency in Excel, Salesforce.com, and Tableau, including the ability to analyze data, create reports, and manage dashboards.
- Ability to travel up to 40%.
- Required core competencies: strategic agility, ability to drive results in a dynamic and fast-paced setting, leadership, collaboration and teamwork, and innovative thinking.
Nice To Haves
- Experience engaging with healthcare professionals, such as nurses, physician assistants, and physician office staff.
- Registered Nurse (RN).
- Direct experience working in oncology.
Responsibilities
- Build and maintain relationships with physicians, clinical staff, and healthcare institutions to support NavDx ordering, reporting, surveillance management, and customer satisfaction.
- Onboard customers, educate clinical teams, optimize workflows, and support implementation of NavDx testing and surveillance protocols.
- Serve as the primary operational customer-support contact, resolving inquiries about test ordering, results reporting, reimbursement, provider portal access, and related service needs.
- Work with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other teams to support accurate order processing, timely specimen management, efficient claims processing, and patient access to NavDx testing.
- Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization; identify gaps and recommend process improvements.
- Lead initiatives to improve provider workflows, streamline ordering, increase provider portal adoption, and enhance customer and patient experience.
- Partner with Sales on account strategies, utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes.
- Maintain physician communication preferences and notification settings for accurate and timely NavDx results and surveillance updates.
- Maintain accurate customer and patient data across internal systems through documentation, validation, and process compliance.
- Execute strategic and operational projects assigned by Business Operations leadership.
- Comply with applicable regulatory, quality, and privacy requirements, including HIPAA, CLIA, FDA regulations, and CareDx policies and procedures.
Benefits
- The role may be eligible for additional discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
