Clinical Office Manager (Bilingual Spanish)

VIPcare•Deltona, FL

8d•$55,000 - $65,000

About The Position

The Clinical Office Manager leads the day-to-day operations of an assigned medical practice and fosters a high-performing, patient-centered culture focused on Five-Star Service. The role oversees clinical and administrative operations, manages clinic staff, supports providers, and drives operational excellence across quality, service, financial, and patient-care outcomes. The Office Manager is the clinic’s operational leader, responsible for efficient workflows, regulatory compliance, exceptional patient experiences, and organizational performance goals in a Medicare Advantage, value-based care environment. The role partners with physicians and advanced practice providers, coordinates staffing and clinic workflows, supports patient access and care coordination, and manages administrative and financial operations. It also ensures compliance with applicable healthcare and employment requirements and promotes accurate documentation and patient safety. The position requires Spanish-English bilingual ability and may involve physical activities in a clinical environment and travel between clinic locations as business needs require. The position offers a Monday–Friday schedule with no weekends or on-call duties. The stated pay range is USD $55,000–$65,000 per year, with performance bonuses. Benefits include paid holidays and PTO, medical, dental and vision insurance, a 401(k), parental leave, wellness and employee assistance programs, virtual care, and learning and other perks.

Requirements

High school diploma or equivalent required.
Four or more years of progressive experience in a healthcare environment, such as medical assisting, clinical operations, medical office administration, patient access, practice management, healthcare customer service, or referral coordination; equivalent combinations of clinical and healthcare operations experience will be considered.
Bilingual Spanish required.
Working knowledge of medical office operations, ambulatory care workflows, and clinical procedures, with ability to provide clinical support when operationally necessary.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, CLIA, infection prevention, medical coding principles, and other applicable healthcare regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service skills and professional telephone etiquette.
Strong organizational, prioritization, time-management, and multitasking skills, with exceptional attention to detail.
Excellent verbal and written communication skills for working with patients, providers, health plans, vendors, leadership, and internal and external partners.
Strong leadership, interpersonal, coaching, and team-building skills, including the ability to motivate, develop, and hold team members accountable while fostering a collaborative, service-oriented culture.
Strong critical-thinking, analytical, decision-making, and problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive and protected information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Demonstrated commitment to exceptional patient care and a Five-Star patient experience.
Results-oriented approach focused on quality, operational excellence, accountability, and continuous improvement.
Ability to build positive relationships across departments and work effectively with cross-functional teams.
Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served.
Ability to adapt to changing priorities while maintaining professionalism and a positive attitude.
Ability to perform physical activities required in a clinical environment, including assisting with patient positioning and transfers when necessary.
Frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements throughout the workday.
Manual dexterity and fine motor skills sufficient to operate medical equipment, complete administrative tasks, and perform clinical duties when needed.
Ability to lift, carry, push, or move medical equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods based on operational needs.
Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Ability to travel between clinic locations, attend meetings, and participate in training sessions as business needs require.
Reliable transportation to consistently report to scheduled work locations and meetings.
Contagious and positive work ethic; inspires others and models the organization’s core values and guiding principles.
Effective team player who contributes ideas and feedback and can be counted on to meet commitments.
Ability to approach tasks and challenges with energy and passion.
Focus and drive, a success-oriented approach to work, and ability to complete goals.

Nice To Haves

Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
One or more years of leadership, supervisory, lead, or team coordinator experience in a physician practice, outpatient clinic, or other healthcare setting.
Experience leading multidisciplinary healthcare teams.
Experience in a Medicare Advantage or value-based care environment, including knowledge of HEDIS and quality initiatives.
Current CPR/BLS certification.
Certified Medical Assistant credential (CMA, RMA, CCMA, or NCMA).

Responsibilities

Lead day-to-day operations of the assigned medical practice and ensure efficient, patient-centered clinic operations.
Monitor, analyze, improve, track, and report on operational and clinical performance metrics, including HEDIS measures, patient access, admission management, emergency room utilization, patients not seen, quality outcomes, patient satisfaction, Medicare Advantage Star Ratings, value-based care targets, and performance bonus requirements.
Identify operational improvement opportunities and implement workflow enhancements to improve quality, efficiency, and patient experience.
Ensure front-office and back-office operations run efficiently and maintain exceptional service standards.
Directly supervise clinic staff, typically 3–7 team members, including Medical Assistants, Receptionists, LPNs, and other assigned employees.
Manage staffing, scheduling, payroll approval, PTO, attendance, coaching, performance management, and employee development.
Recruit, onboard, train, mentor, and develop clinic team members in accordance with organizational standards.
Lead daily clinic huddles and coordinate daily staffing priorities; foster a collaborative, accountable, patient-focused culture.
Partner with physicians and advanced practice providers to support efficient clinic operations and high-quality patient care.
Coordinate provider schedules and support administrative and clinical workflows.
Assist providers with credentialing, hospital access, professional licensing, payer enrollment, and related administrative activities.
Support patient access initiatives, care coordination, referrals, and proactive outreach.
Manage office supplies, medical and pharmaceutical inventory, invoices, referral processing, patient records, and medication management accurately.
Maintain clinic calendars, communication boards, schedules, and operational tracking tools.
Communicate clinic performance, operational issues, and improvement recommendations to leadership.
Ensure compliance with Medicare Advantage requirements, HIPAA, OSHA, CLIA, infection prevention standards, and applicable employment laws.
Promote patient safety and promptly report suspected compliance, privacy, or safety concerns.
Maintain accurate clinical and operational documentation.
Participate in organizational meetings and communicate key updates to clinic staff.
Perform other duties as assigned.