Clinical Office Assistant

St. Elizabeth Healthcare•Fort Thomas, KY

About The Position

The Clinical Office Assistant provides customer-focused service and supports patient flow within a unit or department. Duties may include patient registration, scheduling, billing, pre-certification support, medical records tasks, data entry, and answering phones. The role resolves routine problems, coordinates patient flow, and initiates follow-up with appropriate staff. It requires compliance with applicable privacy and confidentiality laws, including HIPAA, and respectful, empathetic interactions with patients, families, visitors, and colleagues.

Requirements

High school diploma or GED.
Medical terminology knowledge.
Computer fluency or literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
One year of experience in an office front-desk role, healthcare registration, scheduling, or another patient-facing healthcare position.

Responsibilities

Provide courteous and helpful service to patients, visitors, staff, and physicians through in-person, phone, and email communications.
Complete patient check-in and check-out and assist with forms, insurance information, and required signatures.
Assist with pre-certification, consent, billing, treatment authorizations, insurance verification, pre-authorization, medical-necessity verification, and denial follow-up as applicable.
Collect co-pays, co-insurance, and deductibles when applicable; follow up with insurers regarding payment; enter patient charges; maintain statistics; and code services or procedures for charge reconciliation as assigned.
Answer and coordinate multiple phone lines, respond to patient questions and problems, and accept or relay messages to appropriate staff.
Support office operations, including front desk coverage, answering phones, running errands, and transporting patients.
Prepare correspondence, memos, reports, minutes, and letters; enter data into databases as required.
Resolve routine patient problems and complaints in a timely and constructive manner and initiate follow-up with appropriate staff.
Retrieve, store, file, and scan medical records in the correct electronic medical record location; follow computer downtime procedures for clinical documentation; coordinate records scanning and storage.
Maintain a neat and clean work area and ensure supplies and materials are available.
Perform other duties as assigned.
Protect patient privacy and confidentiality and demonstrate respect, dignity, kindness, and empathy in each encounter.