Clinical Office Assistant - Peds Outpatient

Advocate Health and Hospitals Corporation • Naperville, IL

1d • Onsite

About The Position

The Clinical Office Assistant supports administrative and patient-facing operations in a pediatric outpatient therapy department. The role is PRN, based in Naperville, and hours vary according to department needs. Potential coverage hours are 8 a.m. to 6 p.m., Monday through Friday.

The assistant greets patients and visitors, handles routine requests, collects insurance copayments, schedules appointments, and coordinates patient visits with other departments or physician offices. The role also supports communications, records and referrals, reporting, office equipment, and general clerical operations. This position requires a high school diploma and typically one year of experience in scheduling, customer service, and administrative or clerical support. EPIC experience is preferred.

Requirements

• High school graduate.
• Typically requires one year of experience performing scheduling, customer service, and administrative or clerical support duties.
• Ability to multitask, route calls, greet patients, and maintain appointment and meeting schedules.
• Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in database or spreadsheet software.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills and the ability to build rapport and relate to people.
• Ability to operate standard office equipment.
• Ability to sit, walk, stand, bend, and lift frequently throughout the workday; occasionally lift items weighing up to 20 pounds.
• Functional speech, vision, and hearing.

Nice To Haves

• EPIC experience.

Responsibilities

• Greet patients and visitors promptly and courteously, respond to routine information requests, and collect insurance copayments.
• Schedule and maintain calendars of appointments, meetings, and travel; coordinate administrative arrangements such as agendas, locations, refreshments, audiovisual needs, and document preparation.
• Schedule patients and enter information into the computer system; coordinate appointments with other departments or physician offices as needed.
• Answer and screen telephone calls, triage clinical calls, and resolve or route issues appropriately.
• Assemble, copy, and release patient medical records; work with the Medical Records Department to obtain notes or additional information.
• Generate, update, and distribute basic reports.
• Open, sort, and distribute mail and department documents.
• Operate and maintain office equipment, and order office supplies as needed.
• Complete and track referrals, follow up on re-authorization needs, process patient registration, and obtain required information.
• Process billing or reimbursement forms and other department records as needed.
• Maintain logs and reports and perform simple calculations.
• Gather, organize, and compile data for reports and meetings.

Benefits

• Eligible employees may have access to paid time off programs; eligibility may depend on FTE or employment status.
• Health and welfare benefits, including medical, dental, vision, life, and short- and long-term disability; eligibility may depend on FTE or employment status.
• Flexible spending accounts for eligible health care and dependent care expenses; eligibility may depend on FTE or employment status.
• Family benefits, including adoption assistance and paid parental leave; eligibility may depend on FTE or employment status.
• Defined contribution retirement plans with employer match and other financial wellness programs; eligibility may depend on FTE or employment status.
• Educational Assistance Program; eligibility may depend on FTE or employment status.
• Competitive compensation, potential premium pay, incentive pay for select positions, and opportunity for annual increases based on performance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED