Clinical Office Assistant - Peds Outpatient

Advocate Health • Naperville, IL

3d • $21 - $31 • Onsite

About The Position

The Clinical Office Assistant supports the Pediatrics: Therapy department at an outpatient location in Naperville. This is a PRN position with variable scheduling based on departmental needs; potential coverage hours are 8 a.m. to 6 p.m., Monday through Friday. The role greets patients and visitors, handles scheduling and administrative tasks, responds to calls and routine information requests, and supports patient registration, records, referrals, reports, and department operations.

The position typically requires one year of experience performing scheduling, customer service, and administrative or clerical support duties. A high school diploma or equivalent is required. EPIC experience is preferred. The work takes place in a normal office environment and involves frequent sitting, walking, standing, bending, and lifting, with occasional lifting of items weighing up to 20 pounds.

Requirements

• High school graduate.
• Typically one year of experience performing scheduling, customer service, and administrative or clerical support duties.
• Ability to multitask, route calls, greet patients, and maintain appointment and meeting schedules.
• Proficiency with Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in a database or spreadsheet.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills, with the ability to build rapport and relate to all people.
• Ability to operate standard office equipment.
• Ability to sit, walk, stand, bend, and lift frequently throughout the workday; occasionally lift items weighing up to 20 pounds.
• Functional speech, vision, and hearing; ability to operate equipment necessary to perform the job.

Nice To Haves

• EPIC experience.

Responsibilities

• Greet patients and visitors promptly and courteously, collect insurance co-payments, and respond to routine requests for information.
• Schedule and maintain calendars for appointments, meetings, and travel, and coordinate related administrative details.
• Schedule patients and enter information into the computer system; coordinate appointments with other areas or physician offices as needed.
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately.
• Assemble, copy, and release patient medical records, and coordinate with the Medical Records Department regarding requests for notes or additional information.
• Generate basic reports, update existing reports, and distribute reports as needed.
• Open, sort, and distribute mail and department documents; operate and maintain office equipment and may order office supplies.
• Complete referrals, track and follow up on re-authorization needs, process patient registration, and obtain required information.
• May process billing or reimbursement forms and other department records; maintain logs and reports, perform simple calculations, and assist with gathering and organizing data for reports and meetings.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits, subject to eligibility.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave, subject to eligibility.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances, incentive pay for select positions, and potential annual performance-based increases.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED