Clinical Nurse Navigator - Interventional Radiology

Good Shepherd Health Care•Hermiston, OR

7h•Onsite

About The Position

The Clinical Nurse Navigator provides comprehensive clinical and administrative support to healthcare providers and serves as the day-to-day navigator of the Lung Cancer Screening Program. The role supervises the program’s development, implementation, and organization; coordinates work across multidisciplinary teams; and tracks program progress, management, reporting, patient satisfaction, and process improvement. The navigator works under the supervision of the Clinic Nursing Supervisor or Practice Manager as part of an integrated healthcare team to support efficient clinical workflow and optimal patient outcomes. The position provides direct nursing care and guidance to patients and caregivers throughout diagnosis and treatment, including assessments, specialty-specific visits, education, care coordination, and support. It also supports clinic operations through Epic documentation and message triage, referrals and prior authorizations, prescription requests, scheduling, and collaboration with providers and staff. The role contributes to program and clinical quality initiatives, regulatory compliance, and community and professional education. This is a day-shift role listed at 40 hours. Work is primarily in an indoor healthcare setting and may involve variable temperatures, frequent exposure to infectious diseases, hazardous materials, and medical equipment, and fast-paced or emergency situations. The role requires flexibility to work evenings, weekends, and holidays as patient-care needs and clinic operations dictate, and may involve assignment across various medical specialties within Good Shepherd Medical Group.

Requirements

Graduate of an accredited school of professional nursing.
Current, unrestricted Oregon Registered Nurse license.
Current BLS certification.
Ability to work with a culturally diverse population.
Knowledge of computers, phones, and other office equipment.
Knowledge of clinical equipment, including EKGs, vital-sign monitoring devices, glucometers, scales, and laboratory testing equipment.
Strong assessment and critical-thinking skills.
Excellent verbal and written communication abilities.
Proficiency in patient education and health promotion.
Ability to work independently and prioritize multiple tasks effectively.
Ability to meet the position’s physical requirements, including walking and standing through much of the shift, lifting up to 50 pounds independently, and safely handling or transferring heavier loads with appropriate aids or assistance.
Flexibility to work evenings, weekends, and holidays as patient-care needs and clinic operations dictate.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Advanced Cardiac Life Support (ACLS) certification.
Specialty certification relevant to the assigned clinic area, such as CPN for Pediatrics or CGRN for Gastroenterology.
Bilingual ability and/or English-Spanish speaking ability.
At least two years of clinical nursing experience.
Experience with the Epic electronic health record system.
Knowledge of evidence-based practice and quality improvement methodologies.

Responsibilities

Initiate clinical program project plans and establish and maintain project completion schedules.
Ensure the program meets applicable state and federal accreditation standards.
Introduce patients to the health system and serve as a consistent contact for patients and families throughout diagnosis and treatment.
Provide individualized information, support, and education; reinforce and assess pre- and post-operative instructions.
Coordinate consultations, physician appointments, referrals, and care across specialties and the continuum of care.
Notify primary and specialty care providers when a patient is admitted to the hospital, when applicable.
Collect, review, and analyze program data monthly; maintain dashboards, develop action plans, and share quantitative and qualitative analyses with leadership and senior management.
Track performance improvement measures and other metrics to evaluate care effectiveness and improve patient experience and outcomes.
Identify patient and provider needs and develop evidence-based quality programs and services.
Coordinate community and professional education with clinic leadership, Marketing, outreach, and education coordinators; assist with developing and presenting educational programs.
Maintain and monitor educational materials to ensure they are coordinated, understandable, and compliant with program standards.
Conduct comprehensive nursing assessments and specialty-specific nursing visits.
Perform post-operative wound checks, dressing changes, and wound care management as applicable.
Administer ordered medications, injections, immunizations, and treatments; assist with specialty procedures and examinations.
Monitor vital signs, document patient responses, recognize changes in patient condition, and respond appropriately.
Perform diagnostic tests such as EKGs, spirometry, glucose monitoring, and CLIA-waived laboratory tests as appropriate to scope of practice.
Conduct focused nursing visits, including blood pressure monitoring, suture or staple removal, injections, weight checks, and routine procedures.
Monitor and triage Epic InBasket messages, provide telephone triage, respond to portal messages and calls, and document patient interactions accurately in Epic.
Assist with prior authorization requests, prescription refills, and coordination with referral staff and providers.
Educate patients and families about conditions, medications, treatment plans, procedures, test preparation, post-operative care, medication adherence, lifestyle changes, treatment options, and discharge instructions.
Work with physicians, nurse practitioners, physician assistants, ancillary departments, external providers, medical assistants, and other support staff to coordinate care; participate in multidisciplinary meetings and care planning.
Mentor and guide medical assistants and other support staff; room patients as needed, prepare examination rooms, maintain supply inventory, and support scheduling and phone coverage as needed.
Protect patient confidentiality and comply with clinic policies, safety protocols, OSHA, HIPAA, and DNV requirements.
Participate in required DNV program education, quality improvement initiatives, and clinical outcome measurement; follow infection control and sterilization procedures as indicated.
Support the hospital mission, vision, values, policies, and procedures; perform other related duties as assigned.