Clinical Nurse Manager

North Shore Community Health•Peabody, MA

5d•Onsite

About The Position

North Shore Community Health (NSCH) is seeking a full-time Clinical Nurse Manager for its Peabody location. This leadership role, reporting to the Director of Nursing, involves directing and supervising nursing staff and medical assistants in daily operations. The Clinical Nurse Manager will also oversee designated per diem RNs. Key responsibilities include managing projects to enhance operational efficiencies, ensuring clinical competencies of the nursing staff, promoting optimal patient care, and improving patient experience. Additionally, the role requires providing direct clinical care as a 0.5 clinical FTE, coordinating patient care, and offering nursing support as needed. Cultural humility, a sense of humor, and a can-do attitude are essential for working with diverse staff and communities. NSCH is a community-based safety net healthcare provider committed to delivering comprehensive, culturally sensitive care across its service sites in Gloucester, Peabody, and Salem, as well as school-based health centers. The organization values diversity and offers a range of benefits including health and wellness programs, tuition reimbursement, and loan forgiveness opportunities.

Requirements

RN with current Massachusetts license
BSN -preferred
3 years of clinical and programmatic experience needed
Minimum 1 year of supervisory experience in any customer service field required
Committed to fostering a team culture of safety, learning and courage
Ability to work effectively both independently and as part of a team
Strong communication and interpersonal skills, with a commitment to establishing a safe and respectful environment for team members
Ability to work positively and humbly in a culturally diverse environment
Ability to effectively manage interpersonal conflict
Lived experience in cross-cultural environments preferred
High level of commitment to continuous improvement in the quest for comprehensive and quality healthcare
Strong skills in prioritizing and multi-tasking, as well as attention to detail
Fluent in Spanish and/or Portuguese is a plus
Competency in working with Microsoft Office Suite and EPIC strongly preferred
Reliable transportation and the ability to travel between sites as needed, though primary daily location will be Peabody
Must be able to work occasional evening and Saturday morning sessions
Completion of all Compliance Training required
All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception.

Nice To Haves

BSN
Lived experience in cross-cultural environments
Fluent in Spanish and/or Portuguese
Competency in working with Microsoft Office Suite and EPIC

Responsibilities

Provides direct supervision and effective leadership through proper development and training of clinical nurses and medical assistants at our Peabody location
Supervises and collaborates with the Peabody Lead MA who helps with scheduling medical assistants and leads onboarding for new MAs
Coordinates all scheduling related to site clinical nurses and medical assistants, including but not limited to vacation requests, coverage of absences, and daily assignments to ensure adequate coverage at the clinical sites
Responsible for projects to improve operational efficiencies of all nursing functions, including investigating and implementing “best practice” models for clinical operations as well as developing and enhancing written policies and protocols to guide daily operations
Develop and implement tools to regularly assess key competencies of the nursing and medical assistant staff.
Coordinates and participates in training initiatives, including orientation, annual competency assessments, and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring
Partners with DON, Clinical & Operational Leaders to plan, implement and evaluate quality improvement activities
Provides local oversight of infection control and helps foster a culture of safety by reporting safety events, near misses, and risks promptly
Reviews medical assistants' and nurses’ documentation regularly to ensure proper provision of/documentation of care and provides supportive continuous feedback
Design, evaluate and monitor practice workflows, including guiding staff in meeting productivity goals
Oversees supply and inventory of vaccines, medications, and nursing supplies, including emergency medications/equipment
Provides clinical coverage at any of the clinical sites as needed
Hires and trains new nurses in a supportive learning environment, helping them grow in skill and confidence according to the approved ramp up schedule based on experience
In collaboration with MA leadership, hires and supports the onboarding of new MAs
Supervises designated per diem RNs, ensuring they are supported in staying knowledgeable about new workflows and stay compliant with NSCH policies and requirements for the per diem role
Provides constructive feedback and fosters a learning culture to help all nurses and MAs feel valued and supported in working top of scope as professionals and achieving joy in work
To help the team stay aligned with the organization’s mission, values, and policies, addresses patterns of Nurse or MA poor performance or problematic behavior through use of feedback, disciplinary action, and, if necessary, termination of employment
Manages personnel budget and collaborates with HR to ensure all open positions are posted and qualified candidates/applications are reviewed in a timely manner
Other duties as assigned