Clinical Nurse Liaison - Pensacola

PruittHealth•Pensacola, FL

15h

About The Position

The Clinical Nurse Liaison facilitates referrals from hospitals and community services and evaluates whether patients are appropriate for admission to home health or hospice care. The role provides clinical expertise to determine whether the agencies can meet patients’ clinical needs. It also has a sales and business-development focus, building and sustaining partnerships with facilities and hospitals to generate early and appropriate referrals. The liaison manages a regional territory, assists discharge planners, conducts on-site clinical assessments, completes discharge paperwork, communicates referral needs across the organization’s continuum of care, and facilitates admissions. The position also develops territory and account plans, maintains referral-source relationships, participates in promotional and community education activities, and documents sales activity and service issues.

Requirements

Two years of college or business school, or an equivalent combination of experience and training.
Two years of experience in home health and/or hospice.
Current RN license; the posting also specifies RN or LPN graduates with a current license.
Ability to communicate effectively, verbally and in writing, with different health care disciplines.
Ability to identify and develop new referral sources.
Ability to manage a territory, conduct sales calls and presentations, and generate referrals through long-term business relationships.
Ability to prioritize, manage time, and maximize productivity.
Ability to develop clinical knowledge to support sales activities.
Ability to implement effective sales calls, presentations, and use of collateral materials.
Ability to comply with patient-rights, corporate-compliance, and safety requirements.

Nice To Haves

Healthcare sales or marketing experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
Bachelor’s degree.

Responsibilities

Facilitate referrals from hospitals and community services and assess patients for appropriateness for home health or hospice admission.
Evaluate whether agency services can meet patients’ clinical needs.
Maintain knowledge of regulatory agencies, reimbursement systems, levels of care, and insurance coverage criteria and reimbursement methodologies.
Manage a regional territory of hospitals and community services to facilitate patient placement within the organization’s continuum of care.
Take calls from discharge planners, conduct on-site clinical assessments, complete discharge paperwork, communicate referral needs, and facilitate admissions.
Provide excellent customer service to referral sources and providers.
Represent the organization in community activities and education seminars.
Develop business relationships through sales contacts and presentations.
Build effective communication and relationships with home health and hospice staff teams and referral sources.
Communicate professionally and compassionately with patients, families, visitors, and other clients; respond to concerns and answer questions appropriately.
Review clinical, sales, and professional journals, as well as internal information, policies, publications, and bulletins.
Identify territory assumptions, key referring physicians and personnel, and referral sources among case management, HMO, PPO, insurance companies, and other payers.
Prepare and communicate a written territory plan to the Vice President of Program Development and Community Relations Development Coordinator; monitor, evaluate, and adjust it as needed.
Complete call reports and document daily activities.
Develop account-management plans with staff-team input.
Support and participate in promotional activities and relevant organizations and associations.
Identify existing competitive relationships and assess vulnerabilities to set targets.
Develop, implement, and evaluate quarterly and annual territory plans, strategies, and actions to achieve negotiated goals.
Document and report complaints and service-related issues.
Develop clinical knowledge to support sales activities and identify training needs with the Community Relations Development Coordinator; create and carry out a self-development plan.
Prioritize work, manage time, maximize productivity, and use effective sales calls, presentations, and collateral materials.
Participate in center or agency licensure/JCAHO surveys and related reporting.
Attend continuing education programs and mandatory in-services to maintain current knowledge and required licensure or certification.
Respect patient and resident rights and comply with the corporate compliance program.
Report occupational hazards, including exposure to blood and body fluids, and follow safety, fire-prevention, smoking, infection-control, and equipment procedures.