Clinical Nurse Liaison - Eastside

PruittHealth•Macon, GA

About The Position

The Clinical Nurse Liaison facilitates referrals from hospitals and community services and helps evaluate whether patients are appropriate for admission to home health or hospice services. The role provides clinical expertise by assessing whether the agencies can meet patients’ clinical needs. It also has a sales and business-development focus, building partnerships that encourage early and appropriate referrals and support admissions across the PruittHealth continuum. The liaison manages a regional territory, supports discharge planners, conducts onsite clinical assessments, completes discharge paperwork, communicates referral needs, and coordinates admissions. The position also develops and evaluates territory and account-management plans, builds relationships with referral sources and internal care teams, and represents the organization in community activities and educational seminars. The role requires a current RN or LPN license and at least two years of experience in home health and/or hospice; healthcare sales or marketing experience is preferred.

Requirements

At least two years of college or business school, or an equivalent combination of experience and training.
At least two years of experience in home health and/or hospice.
Current RN license; RN or LPN graduates with a current license are specified.
Ability to communicate effectively verbally and in writing with healthcare disciplines.
Ability to identify and develop new referral sources.
Ability to manage a territory, conduct sales calls and presentations, and generate referrals through long-term business relationships.
Ability to prioritize, manage time, and maximize productivity.
Ability to implement sales strategies using effective calls, presentations, and collateral materials.
Knowledge of regulatory agencies, reimbursement systems, and levels of care.
Knowledge of private insurance, Medicare, and Medicaid coverage criteria, rules, regulations, and reimbursement methodologies.

Nice To Haves

Healthcare sales or marketing experience, or equivalent experience and training that provides the required knowledge, skills, and abilities.
Bachelor’s degree preferred.

Responsibilities

Facilitate referrals from hospitals and community services and evaluate patients for home health or hospice admission.
Assess whether home health and hospice agencies can meet patients’ clinical needs.
Manage a regional territory of hospitals and community services to facilitate patient placement within the PruittHealth continuum.
Take calls from discharge planners, conduct onsite clinical assessments, complete discharge paperwork, communicate referral needs, and facilitate admissions.
Provide excellent customer service to referral sources and providers.
Represent the organization in community efforts and educational seminars.
Develop business relationships through sales contacts and presentations.
Build relationships with PruittHealth Home Health and Hospice teams to support effective communication with referral sources.
Communicate with patients, families, and others in a warm, helpful, caring, and professional manner; respond to concerns and answer questions when appropriate.
Review clinical, sales, and professional journals, as well as internal information, policies, publications, and bulletins.
Identify territory assumptions, key referring physicians and personnel, payer referral sources, and existing relationships with competitors and other organizations.
Communicate a written territory plan to the Vice President of Program Development and Community Relations Development Coordinator; monitor, evaluate, and adjust the plan.
Complete call reports and document daily activities.
Develop account-management plans with input from staff teams.
Support and participate in promotional activities and appropriate organizations and associations.
Develop, implement, and evaluate quarterly and annual territory plans, strategies, and actions to achieve negotiated goals.
Assess vulnerabilities in competitive relationships and set targets.
Document and report complaints and service-related issues.
Develop clinical knowledge to support sales activities and identify training needs with the Community Relations Development Coordinator.
Create, implement, modify, and evaluate a written self-development plan.
Participate in center or agency licensure and JCAHO surveys and any required follow-up reports.
Attend continuing education programs and mandatory in-services; maintain current license or certification as required.
Honor patient and resident rights and comply with the corporate compliance program.
Report job-related occupational hazards, including exposure to blood and body fluids, and follow established safety, fire-prevention, smoking, infection-control, and equipment procedures.