Clinical Liaison Nurse

New England Life Care•Scarborough, ME

About The Position

New England Life Care (NELC), the region’s only non-profit home infusion provider, serves more than 70 hospital systems throughout Maine, New Hampshire, and Massachusetts. Founded by local hospitals, NELC aims to provide patient care that reflects their commitment to excellence, quality, and service. The organization describes its workplace as diverse, inclusive, and supportive. The Clinical Liaison Nurse assesses patients referred by member hospitals to determine whether they can safely receive home infusion therapy. The role develops and implements strategies to capture referrals across hospital systems, builds relationships with hospital staff, and supports quality coordination of care between the hospital and home. The position is based in Portland, Maine, and is per diem with a schedule chosen by the employee. Nurses in this category typically work one to three days per week, from 8:00 a.m. to 5:00 p.m.

Requirements

Associate degree or diploma in Nursing.
Two years of intravenous therapy experience in a hospital or homecare setting.
Excellent patient assessment skills.
RN or LPN license in good standing in the state(s) where care or services are provided.
Valid driver’s license.
Excellent driving record.

Nice To Haves

Bachelor of Science in Nursing.
Current BLS Certification.
Knowledge of HIPAA Privacy and Security Regulations.
Knowledge of the JCAHO accreditation process and overall JCAHO standards.
Working or practical knowledge of home infusion therapy administration and equipment use.

Responsibilities

Gather and communicate demographic, clinical, and reimbursement information about referred patients to NELC’s intake department.
Develop relationships and identify opportunities to bring potential home infusion referrals to NELC across hospitals, ambulatory care providers, and other member-hospital care settings.
Communicate insurance verification results to hospital discharge planners and/or patients, and assist NELC’s reimbursement department in exploring possible reimbursement sources.
Review patient and caregiver needs and abilities; participate in developing patient-specific training plans and plans of care; and provide patient training when appropriate within professional licensure and scope.
Facilitate discharge or referral by relaying necessary orders and documentation to the appropriate NELC departments.
Act as clinical liaison between NELC and appropriate hospital departments and care-system staff, including medical staff, care coordination/case management, social services, pharmacy, and nursing.
Assist in coordinating services with other home health agencies.
Monitor active and pending NELC patient status during hospitalization and communicate status updates to appropriate NELC staff.
Maintain an appropriate patient caseload as defined by the Director of Nursing.
Document interactions with patients and healthcare team members in the patient record and/or electronic progress notes.
Communicate patient requirements and changes in patient status to appropriate NELC infusion and reimbursement teams and involved home health agency staff.
Participate in daily patient care meetings and case conferences.
Participate in hospital rounds as a member of the hospital’s care management team to identify and provide care coordination and guidance for the hospital care team, providers, and patients referred for infusion.
Maintain patient confidentiality in accordance with state and federal HIPAA Privacy and Security regulations.
Complete therapy-specific reimbursement checklists accurately and determine reimbursement as required by payer or NELC guidelines, including Medicare TPN, ENT, and Cardiac checklists.