Clinical Navigator - FT Days | New Braunfels LTACH/Rehab
About The Position
The Clinical Navigator serves as the face of the hospital, supporting prospective patients and families by explaining the potential benefits of rehabilitation and the support available to help patients achieve their goals. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and contributes to the referral and admission process. The Clinical Navigator works under the direction of the Director of Business Development and collaborates with the business development team, admissions staff, nursing, and other internal and external partners. The position also provides feedback and recommendations on customer service, referral and admission processes, patient and referral-source satisfaction, program development, and quality improvement.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- A minimum of two years’ experience in the designated field of licensure is required.
Nice To Haves
- A degree in a health-related field from an accredited college or university is preferred.
- Prior marketing and/or rehabilitation/LTACH experience is preferred.
- Rehabilitation/LTACH and marketing experience are preferred.
Responsibilities
- Cultivate referral relationships, manage an assigned territory, and complete patient assessments.
- Make sales contacts and analyze referral and admission data from the assigned territory.
- Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral-source satisfaction.
- Develop and maintain excellent relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits with EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
- Dental and vision benefits
- Employee Assistance Program, including counseling, legal, and financial services
- Flexible spending and health savings accounts
- Life and disability insurance
- Education and in-service opportunities, including continuing education and tuition assistance
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, home, cell phone, and gym membership discounts
- Personal travel discounts
- Employee bonus referral program
- 401(k) plans with discretionary employer match
- Generous paid benefit time
- Opportunities for professional growth through the Education Advancement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
