Clinical Navigator- PRN Weekends | Surprise Rehab

PAM Health • Surprise, AZ

3d

About The Position

The Clinical Navigator serves as a liaison between referral sources, patients, families, and the hospital, reporting to the Director of Business Development. The role cultivates referral relationships, manages an assigned territory, conducts clinical assessments, and supports the admission process. Working with the business development, admissions, nursing, and interdisciplinary teams, the Clinical Navigator helps facilitate timely and appropriate admissions and grow hospital census.

This is a PRN weekend position focused on combining clinical expertise with business development and relationship management. The Clinical Navigator represents PAM Health in the community, educates referral partners about rehabilitation services and outcomes, and supports patients and families through the rehabilitation journey.

Requirements

• Current, unrestricted licensure as a Registered Nurse (RN), Respiratory Therapist (RT), Physical Therapist (PT), Occupational Therapist (OT), or Speech-Language Pathologist (SLP).
• At least two years of clinical experience in the licensed discipline.
• Ability to build relationships, develop new business, and manage a referral territory.
• Self-motivation, strong organizational skills, and comfort working independently in the field.
• Excellent communication, presentation, and interpersonal skills.

Nice To Haves

• Degree in a health-related field from an accredited college or university.
• Rehabilitation hospital or LTACH experience.
• Previous physician liaison, clinical liaison, healthcare marketing, or business development experience.

Responsibilities

• Develop new referral relationships and expand existing partnerships within assigned markets.
• Routinely call on physicians, hospitals, case managers, discharge planners, skilled nursing facilities, and other referral partners.
• Identify and pursue admission opportunities to support hospital census growth.
• Build and maintain relationships with physicians, case managers, discharge planners, ICU and floor nurses, payer representatives, patients, and family members.
• Conduct clinical assessments to determine whether patients are appropriate for admission.
• Analyze referral and admission trends to identify opportunities for market growth and improved outcomes.
• Partner with admissions and clinical teams to facilitate a seamless referral and admission experience.
• Educate referral sources about PAM Health's rehabilitation services, clinical outcomes, and patient success stories.
• Recommend improvements to customer service, referral conversion, patient satisfaction, and quality initiatives.
• Represent PAM Health professionally, with integrity and a patient-centered approach.

Benefits

• Competitive pay
• Generous paid benefit time
• Insurance options
• Professional growth opportunities through the Education Advancement Program

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed