Clinical Medical Assistant

VIPcare•Winter Park, FL

About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The role supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The Medical Assistant contributes to patient care, clinical procedures, documentation and care coordination, administrative operations, and a positive patient experience.

Requirements

High school diploma or equivalent.
Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently, manage multiple priorities, and function in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural awareness and sensitivity to the needs of Medicare and other patient populations served.
Ability to perform the physical activities of a clinical environment, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; and fine motor clinical tasks.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Ability to sit or stand for extended periods and to meet visual and hearing requirements, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program and certification such as CMA, RMA, NCMA, or CCMA.
At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome patients and prepare them for examinations by obtaining and documenting histories, medications, allergies, preventive care information, and other relevant clinical information in the EMR.
Measure, document, and report vital signs and other clinical observations.
Prepare patients and examination rooms, assist providers during examinations and procedures, and explain provider instructions and follow-up care as directed.
Administer medications, immunizations, and treatments as directed and permitted by state regulations; perform other clinical procedures within the scope of practice.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and IV infusions when appropriately trained and permitted.
Perform phlebotomy, prepare specimens, conduct CLIA-waived laboratory testing, and perform in-office diagnostic testing including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, spirometry, PT/INR testing, and glucose testing.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and properly dispose of contaminated materials in accordance with infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies used, and telephone encounters accurately in the EMR.
Conduct patient communications, including appointment and medication reminders, Transitional Care Management outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and ensuring required documentation is completed.
Assist with patient outreach, preventive screening scheduling, care coordination, and maintaining medical records in accordance with organizational policies and HIPAA requirements.
Manage front office duties, including calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, disposable, office, and clinical supply inventories and assist with ordering as needed.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Perform other duties as assigned.