Clinical/Medical Assistant

Stanford Medicine Children's Health•Palo Alto, CA

1d•$35 - $40•Onsite

About The Position

The Clinical/Medical Assistant (CMA) is a member of the clinic patient care team and performs both Clinic Assistant and Medical Assistant duties as directed by the Clinic Manager or designee. The role handles patient check-in and check-out, HMO referrals and service authorizations, and other front-desk activities, while providing routine administrative, clerical, and technical support to medical and nursing staff. Clinical work includes measuring vital signs; preparing patients for examinations and treatments; assisting physicians with procedures; administering authorized medications and injections under required supervision; conducting routine screening and diagnostic procedures; collecting specimens and drawing blood; and cleaning and maintaining equipment, examination rooms, and supplies. The CMA also schedules appointments, maintains patient records, verifies authorizations, communicates patient concerns to licensed personnel, and processes prescription refill requests. Duties must be performed in accordance with hospital policies, procedures, service standards, and applicable safety and quality requirements.

Requirements

High school diploma or equivalent.
Completion of a recognized Medical Assistant training program; new employees must complete a recognized program.
One year of progressively responsible and directly related work experience.
Basic Life Support certification from the American Heart Association (AHA) or RQI Healthcare Provider Basic Life Support.
Knowledge of medical terminology.
Knowledge of inventory management practices.
Knowledge of computer systems and software used in the functional area.
Ability to educate patients and families about the nature of disease and proper care and treatment.
Ability to perform standard clinical procedures according to established protocols.
Ability to speak and write effectively at a level appropriate for the job.
Ability to solve problems and identify solutions.
Ability to demonstrate customer service skills with patients, families, and staff, including in high-volume and stressful situations.
Ability to plan, organize, prioritize, work independently, and meet deadlines.

Responsibilities

Escort patients to exam rooms and measure and record vital signs.
Prepare patients for examinations and treatments, perform routine screening tests, and explain treatment procedures.
Set up for and assist physicians with procedures and examinations.
Administer authorized medications, injections, and skin tests; perform venipunctures and other technical supportive services under the authorization and supervision of a licensed physician or surgeon.
Perform routine examination and treatment procedures, including applying and removing bandages and dressings, removing sutures and casts, cleaning wounds, applying medications and dressings, performing ear lavage, and preparing and disinfecting treatment sites.
Schedule, edit, and maintain appointments for new and returning patients using the scheduling system.
Collect patient demographic and insurance information, enter it into systems, and assign medical record numbers.
Verify that required authorizations are complete before patients see providers.
Collect and send specimens to appropriate laboratories according to protocol.
Report patient concerns, symptoms, reactions, and changes to licensed clinic personnel; document clinical information, including patient phone calls, and maintain accurate and complete patient records.
Process prescription refill requests according to established practice.
Prepare examination equipment and supplies, maintain inventory, replenish supplies, and keep exam rooms, hallways, and work areas clean and orderly.
Perform front-desk and clerical duties for patient check-in and check-out, HMO referrals, and service authorizations.
Follow hospital policies and procedures, including applicable Joint Commission requirements, Service Standards, and the Code of Conduct.