Clinical Medical Assistant

VIPcare•Winter Park, FL

1d•$18 - $25

About The Position

The Clinical Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs clinical procedures within the scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role includes direct patient care, medication administration, and other clinical responsibilities requiring accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The Medical Assistant welcomes and prepares patients, gathers and documents clinical histories and other relevant information in the EMR, records vital signs, assists providers with examinations and procedures, and explains provider instructions as directed. Clinical duties may include medication and immunization administration, wound care, phlebotomy, specimen preparation, CLIA-waived testing, diagnostic testing, and other procedures permitted by training and applicable state regulations. The role also includes clinical documentation, patient outreach and care coordination, support for Annual Wellness Visits and transitional care, maintaining medical records in accordance with organizational policies and HIPAA requirements, and front office and operational support. The position reports to the Office Manager.

Requirements

High school diploma or equivalent required.
Current CPR/BLS certification required or obtained within organizational guidelines.
Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
Working knowledge of common medications and disease processes affecting the patient population served.
Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
Excellent customer service and telephone etiquette.
Strong organizational, prioritization, and time-management skills.
Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills and a collaborative, team-oriented approach.
Critical thinking and sound problem-solving abilities.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work independently and manage multiple priorities in a fast-paced clinical environment.
Commitment to exceptional patient care and a positive patient experience.
Cultural awareness and sensitivity to Medicare and other patient populations served by VIPcare.
Ability to perform clinical physical activities, including assisting with patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements; and extended sitting or standing as operational needs require.
Manual dexterity and fine motor skills to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
Visual acuity and hearing sufficient to safely perform essential job functions, with or without reasonable accommodation.
Ability to operate standard office equipment, computers, telephones, and clinical devices.
Reliable transportation to consistently report to scheduled work locations and shifts.

Nice To Haves

Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
At least one year of Medical Assistant experience in a physician practice, outpatient, or ambulatory care setting.
IV Therapy certification, where permitted by state regulations.
Phlebotomy experience.
Knowledge of medical coding principles.
Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

Welcome and prepare patients for examinations; obtain and document patient history, medications, allergies, preventive care information, and other relevant clinical information in the EMR.
Measure, document, and report vital signs and clinical observations.
Prepare patients and examination rooms and assist providers during examinations, treatments, and in-office procedures.
Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
Provide professional, compassionate service to promote a positive patient experience.
Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
Perform phlebotomy and prepare specimens for laboratory testing.
Perform CLIA-waived laboratory testing and in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, and spirometry.
Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
Complete laboratory quality controls and maintain required testing logs.
Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection prevention standards.
Document patient encounters, treatments, diagnostic results, procedures, supplies, and telephone encounters in the EMR.
Conduct patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
Maintain patient medical records in accordance with organizational policies and HIPAA requirements.
Manage front office duties, including calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
Monitor medical, pharmaceutical, and disposable clinical supply inventories and assist with ordering.
Support onboarding and training of new team members as assigned.
Collaborate with providers, clinical staff, and front office personnel to support efficient clinic operations.
Perform other duties as assigned.