Sagamore Clinical Manager

Southeastern Integrated Care•Lumberton, NC

About The Position

The Clinical Manager provides leadership to a skilled team of mental health professionals and oversees social services, case management, education, treatment planning, and discharge planning. The role is responsible for establishing treatment protocols and clinical best practices, supporting staff training, ensuring appropriate assessments, reviewing service quality and model fidelity, and providing clinical recommendations across care decisions. The Clinical Manager also supports continuity of care through collaboration with agencies, providers, policymakers, and internal leaders; contributes to evaluation and outcome reporting; maintains timely documentation in the agency’s electronic medical record; and travels as needed to offices, meetings, and conferences. The position includes providing animal-assisted therapy and 24/7 emergency-response backup when a clinician is absent.

Requirements

Clinical licensure such as LCSW-A/LCSW, LCMHC-A/LCMHC, LMFT-A/LMFT, or LPA.
At least 2 years of direct-practice experience involving mental illnesses, treatment methods, psychopharmacology, and practices used in psychiatric disorders.
At least 2 years of experience developing or facilitating psycho-educational, prevention, and/or therapeutic support groups focused on contemporary social problems and mental health issues.
Experience with intensive, wraparound, home-based clinical services.
Extensive experience collaborating with state agencies such as LME/MCO, DMA, DHHS, and MH/SA/DD.
Ability to negotiate, solve problems, handle multiple tasks simultaneously, and meet deadlines.
Excellent verbal and written communication skills and proficient computer skills.
Ability to lead and motivate a multidisciplinary team.
Cultural competence.
Proficiency with Microsoft Office and Google Workspace applications.

Responsibilities

Design and implement agency treatment protocols and clinical best practices.
Provide animal-assisted therapy.
Develop plans and protocols for training new clinical and program staff in collaboration with the Training Director.
Ensure appropriate assessments are completed for all consumers served.
Review service-model fidelity and quality.
Provide clinical and evidence-based training within the scope of the employee’s clinical license, such as CBT training.
Provide 24/7 emergency-response backup when a clinician is absent.
Provide clinical support and recommendations for admission, discharge, and triage decisions.
Identify and implement clinical evaluation and assessment tools and protocols.
Collect monthly statistics and outcome reports in collaboration with quality management staff.
Collaborate with the Chief Clinical Officer, Medical Manager, and new clinical staff to ensure clinical expertise is available throughout the organization.
Develop collaborative relationships with other agencies, providers, and policymakers to ensure continuity of care.
Maintain communication with contracting and referring agencies and CCNC Providers.
Apply agency policies and procedures, accrediting-body standards, and applicable state and management-entity standards in clinical practice.
Document billable encounters in Southeastern Integrated Care’s EMR within 24 hours and make corrections within 24 hours of notification.
Assist the Director of Youth Clinical Services in ensuring recipients receive the recommended authorized time allowed by payors.
Travel as needed to offices, meetings, and conferences.
Perform other duties as assigned.