Clinical Manager - Full Time

Affinity Hospice•Valdosta, GA

About The Position

Affinity Hospice is seeking a Clinical Manager to direct its hospice clinical services and ensure patient care is appropriately coordinated, delivered, and managed. The role supports patient and family/caregiver care, oversees clinical staff and operations, and helps ensure the quality, safety, and regulatory compliance of hospice services. This is a full-time position scheduled for 40 hours per week.

Requirements

Current Registered Nurse licensure to practice professional nursing in the state where the agency is located.
Bachelor's degree in nursing from a program accredited by the National League for Nursing.
Three years of leadership management experience in a hospice or related health care organization.
Two years of direct hospice field experience.
Demonstrated ability to supervise and direct professional administrative personnel.
Ability to market and deal tactfully with customers and the community.
Valid driver's license, reliable transportation, and auto liability insurance.
Ability, using effective body mechanics, to lift 40 pounds from floor to waist, lift 10 pounds from waist to shoulder, lift and carry 40 pounds, and push or pull 40 pounds.
Ability to lift, turn, move, and position patients, or assist with these tasks.
Ability to ensure clinically competent and qualified staffing appropriate to patient needs.
Ability to ensure efficient, appropriate, and cost-effective agency clinical operations.
Ability to modify or approve clinical paperwork, perform chart audits, and provide associate education as needed.
Knowledge of hospice Medicare requirements, state and governmental regulations, and ACHC and JCAHO standards where applicable.

Responsibilities

Provide clinical personnel with support in assessing, planning, implementing, and evaluating patient and family/caregiver care.
Interpret operational indicators to identify census and service-volume changes that may affect staffing, revenue, or expenses.
Assist with hiring, evaluating, and terminating clinical personnel.
Oversee the content and compliance of clinical notes, orders, practices, and processes produced or performed by clinical staff.
Orient new organization personnel.
Participate in planning, developing, and implementing in-service and continuing education programs for organization personnel.
Assist in evaluating organizational performance through the performance improvement program, productivity measures, and quarterly and annual reviews.
Assure the quality and safe delivery of hospice services.
Ensure compliance with local, state, and federal laws regarding personnel licensure and certification, and with ACHC Hospice Care standards.
Promote hospice referrals in the health care community.
Hold clinical staff accountable for productivity and quality standards.
Perform joint visits with associates at least semi-annually and document their performance.
Coordinate on-call, weekend, and vacation schedules for clinical staff.
Ensure patient care follows agency policy and regulatory and state requirements.
Respond to patient complaints promptly and thoroughly, prioritizing customer service; document complaints and communicate with associates as appropriate.
Assist with chart audits related to Adverse Event and OBQI reports.
Participate in regulatory agency reviews.
Counsel and develop associates to help them meet job expectations.
Work cooperatively with intake and marketing staff to accept new referrals.
Perform visits and admissions as needed to cover staffing shortages, vacations, or illness.
Collect and trend required performance improvement data using appropriate forms.
Submit quarterly performance improvement results to the Compliance and Quality Manager.
Perform other duties as assigned by the Executive Director.