Clinical Manager, RN - Full Time

Affinity Hospice•Madison, AL

About The Position

Affinity Hospice is seeking a full-time Clinical Manager, RN, to oversee the direction of hospice clinical services and ensure patient care is coordinated, delivered, and managed appropriately. The role supports clinical personnel in assessing, planning, implementing, and evaluating care for patients and families or caregivers, while maintaining safe, high-quality, compliant, and cost-effective hospice operations. The Clinical Manager oversees clinical documentation and practices, staffing, performance, education, scheduling, referrals, patient complaints, and quality-improvement activities. The position is scheduled for 40 hours per week. Affinity Hospice describes itself as a fast-growing, privately held hospice organization and an equal opportunity employer committed to diversity and inclusion.

Requirements

Current Registered Nurse licensure in the state where the agency is located.
Bachelor’s degree in nursing from a program accredited by the National League for Nursing.
Three years of leadership management experience in a hospice or related health care organization.
Two years of direct hospice field experience.
Demonstrated ability to supervise and direct professional administrative personnel.
Ability to market and deal tactfully with customers and the community.
Valid driver’s license, reliable transportation, and auto liability insurance.
Ability, using effective body mechanics, to lift 40 pounds from floor to waist, lift 10 pounds from waist to shoulder, lift and carry 40 pounds, and push or pull 40 pounds.
Ability to assist with lifting, turning, moving, and positioning patients.
Ability to ensure clinically competent and qualified staffing meets the needs of patients served.
Ability to ensure efficient, appropriate, and cost-effective clinical operations.
Ability to modify or approve clinical paperwork, perform chart audits, and provide associate education when necessary.
Knowledge of hospice Medicare requirements, state and governmental regulations, and ACHC and JCAHO standards, if applicable.

Responsibilities

Provide clinical personnel with help in assessing, planning, implementing, and evaluating patient and family/caregiver care as indicated.
Interpret operational indicators to identify census and volume changes that may affect staffing, revenue, or expenses.
Assist with hiring, evaluating, and terminating clinical personnel.
Oversee the content and compliance of clinical notes, orders, practices, and processes produced or performed by clinical staff.
Orient new organization personnel.
Participate in planning, developing, and implementing in-service and continuing education programs for organization personnel.
Assist in evaluating organization performance through the performance-improvement program, productivity measures, and quarterly and annual reviews.
Assure the quality and safe delivery of hospice services.
Ensure compliance with local, state, and federal laws regarding personnel licensure and certification, and maintain compliance with ACHC Hospice Care standards.
Promote hospice referrals in the health care community.
Hold clinical staff accountable for productivity and quality standards.
Conduct joint visits with associates at least semi-annually and document their performance.
Coordinate on-call, weekend, and vacation schedules for clinical staff.
Ensure patient care follows agency policy and regulatory and state requirements.
Respond to patient complaints promptly and thoroughly, document complaints, and communicate with associates as appropriate.
Assist with chart audits in response to Adverse Event and OBQI reports.
Participate in regulatory agency reviews.
Counsel and develop associates in meeting their job expectations.
Work cooperatively with intake and marketing staff to accept new referrals.
Perform visits and admissions as needed to cover staffing shortages due to vacations or illness.
Collect and trend required performance-improvement data using appropriate forms, and submit quarterly results to the Compliance and Quality Manager.
Perform other duties assigned by the Executive Director.