CLINICAL MANAGER

KORU HEALTH LLC•City of Pewaukee, WI

14d

About The Position

The Clinical Manager provides leadership and oversight of Assisted Living and Memory Care programs. Under the direction of the Executive Director, the role plans, organizes, and directs care services to ensure quality care in accordance with resident needs, government regulations, and internal policies and procedures. The position directly supervises all care-related staff and is available for on-call duties as needed. The Clinical Manager assesses new admissions and evaluates residents on an ongoing basis; oversees medication administration and documentation; coordinates resident service plans and care resources; and communicates with physicians and pharmacies about medication orders and issues. The role also supports resident care needs, follows up on hospitalizations and re-admissions, supervises and develops care staff, provides in-service training, and leads quality improvement and regulatory compliance activities. The position maintains knowledge of DHS Sections 83 and 89 and communicates critical issues to the Executive Director. The role requires an accredited nursing-school graduate with current RN licensure and at least three years of supervisory experience in a hospital, nursing care community, or related healthcare environment. Knowledge of DHS Sections 83 and 89 is preferred. The position requires effective communication, customer service, leadership, organization, problem-solving, and planning skills, as well as the ability to manage multiple tasks and meet deadlines. Flexible scheduling is needed to accommodate training and scheduled on-call coverage. The work environment is usually quiet to moderate in noise level. Duties regularly involve standing, sitting, walking, climbing stairs, and using the hands; occasional lifting or carrying of up to 80 pounds is required.

Requirements

Graduate of an accredited school of Nursing.
Current RN licensure; current, valid state certification as a licensed RN or BSN.
At least 3 years of supervisory experience in a hospital, nursing care community, or related healthcare environment.
Strong teamwork, leadership, and supervisory skills.
Ability to maintain high levels of resident satisfaction.
Effective communication with residents, families, staff, community officials, state regulatory agencies, hospitals, and the public.
Excellent customer service skills and a courteous, helpful demeanor.
Strong problem-solving, judgment, organization, and follow-through skills; ability to develop conceptual alternatives.
Ability to plan, organize, develop, implement, and interpret care-services programs, goals, objectives, policies, and procedures.
Ability to read and interpret periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
Basic math skills.
Ability to handle multiple tasks, work as part of a team, and meet deadlines.
Experience navigating or managing the healthcare continuum, including acute care, rehabilitation, skilled nursing, Medicare, Family Care functions, and specialty services.
Management experience supporting staff development, monitoring, training, performance improvement, and accountability.
Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs as necessary.
Flexible scheduling to accommodate training and scheduled on-call coverage for resident emergencies.
Ability to regularly stand, sit, walk, climb stairs, and use hands; occasionally lift or carry up to 80 pounds; push, stoop, walk, bend, and stand; and perform tasks requiring close vision.

Nice To Haves

Knowledge of DHS Sections 83 and 89 regulations.

Responsibilities

Provide medical assessments for new admissions and conduct ongoing resident evaluations.
Monitor medication administration, medication records, and documentation in MARs; maintain resident, medical management, and care plan documentation.
Review resident care coordination, coordinate service plans, activate appropriate resources, and communicate with physicians or pharmacies about medication orders, changes, and issues.
Follow up with residents admitted to the hospital and complete paperwork for their return to the community after hospitalization or rehabilitation.
Provide support for resident care needs and related follow-up.
Supervise, manage performance, staff, and coordinate care-related staff and services.
Develop, coordinate, and provide staff in-service training on health conditions, ADLs, medication management, safety, and regulatory compliance under DHS 83 and 89.
Direct quality improvement activities focused on wellness, clinical and medication management, risk management, staff training, safety, and survey preparedness.
Ensure compliance with DHS 83 and 89 requirements, reporting requirements, and internal policies and procedures; develop policies or procedures as needed.
Maintain ongoing communication with the Executive Director about critical issues.
Maintain knowledge of state regulations and updates for DHS 83 and 89.
Be available for on-call duties as needed.