Clinical Manager

MedStar Radiology Network - Washington, D.C. & Maryland•Washington, DC

10d•Onsite

About The Position

MedStar Radiology Network at Lafayette is seeking an experienced, full-time Clinical Manager for its outpatient imaging center in Washington, DC. Under the direction of the Administrator or Director of Center Operations, the Clinical Manager manages assigned imaging operations, including equipment, personnel, scheduling, finances, and customer service. The role ensures services are provided safely and in accordance with established guidelines and regulatory requirements, and requires effective collaboration with physicians, staff, customers, and peers. The Clinical Manager oversees staffing, recruitment, orientation, training, performance management, and day-to-day coordination for assigned areas. The position supports center-level human resources processes, maintains equipment and supply readiness, assists with equipment selection and work-area design, and contributes to quality assurance, quality improvement, policy development, budgeting, and operational growth. The manager promotes exceptional patient and customer service, supports patient satisfaction initiatives, and may assume some Administrator or Director of Center Operations duties when that leader is unavailable.

Requirements

Three to five years of relevant experience, including at least two years of supervisory experience in a related field.
Demonstrated leadership experience.
Knowledge of modern business and supervisory techniques.
Graduate of an accredited program in Nursing, Radiology, or Nuclear Medicine technology, or equivalent experience.
Maintain relevant existing licensure or certification, if applicable.
Ability to implement effective administrative policies and procedures.
Good organizational and time-management skills, attention to detail, and effective problem-solving ability.
Ability to plan and direct the work of others.
Ability to influence others to achieve organizational goals.
Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

Bachelor's degree.
Certified Radiology Administrator (CRA).

Responsibilities

Develop professional relationships with the Medical Director and radiology faculty, communicate regularly, and involve them in decisions as appropriate.
Work with the Administrator or Director to oversee and implement staffing, recruitment, orientation, training, performance evaluation, and daily coordination plans.
Complete or support local human resources responsibilities and ensure required paperwork is processed and submitted within established timeframes.
Ensure training, orientation, ongoing competency, and documentation for employees in areas of responsibility.
Coordinate competency training, in-services, professional development, and leadership training for staff and center-level leaders.
Provide and document timely performance feedback and evaluations; apply progressive discipline when coaching does not achieve the required improvement.
Maintain a current plan to ensure rooms have necessary supplies and properly functioning equipment, including preventive maintenance schedules, quality-control checks, and emergency supplies.
Assist the Administrator, OIA, Medical Director, and vendors with equipment selection and placement and work-area design.
Use available resources and data to make operational decisions that affect the quality of services provided to patients and customers.
Communicate and reinforce expectations for exceptional service to patients, peers, and external customers.
Hold regular meetings with direct reports or staff to develop strategies and track results across People, Quality, Growth, Service, and Finance goals.
Assist in developing, maintaining, and revising policies and standard operating procedures.
Promote cross-training of work responsibilities across work groups.
Identify and implement quality improvement and workflow initiatives, including efforts to increase referral volume and promote best practices and exceptional service.
Assist with annual fiscal-year budget planning and operate assigned areas within the established budget.
Maintain department inventory, monitor supply costs, and order routine supplies or ensure these tasks are completed by direct reports.
Review work quality, document performance issues, and provide or arrange re-education when needed.
Ensure imaging areas have functional emergency equipment and supplies and remain ready to assist nurses and physicians during emergencies.
Work with staff and center leaders to support sales efforts and market demand, address barriers to volume growth, and communicate operational opportunities and challenges to the sales team.
Perform and document ongoing quality assurance and quality improvement activities for assigned areas.
May assume some duties of the Administrator or Director of Center Operations when that person is unavailable.
Support patient satisfaction goals and ensure consistent use of AIDET and HEAL practices when interacting with patients and customers; facilitate follow-up and develop action plans to improve satisfaction scores.
Attend and participate in company-wide meetings as scheduled.
Manage staff and functions in designated areas.
Perform other duties as assigned.