Clinical Manager

Polk County•Balsam Lake, WI

60d•Hybrid

About The Position

Polk County is looking for a Behavioral Health Clinical Manager who’s excited about leading teams, improving programs, and making a real impact in the community. In this role, you’ll support staff, and guide clinical care, and work with a diverse team to help shape the future of our behavioral health services. You’ll make sure clients receive high quality, person centered care, and you’ll collaborate closely with both internal teams and community partners to keep services connected, integrated, and effective. If you enjoy coaching others, improving systems, and using your clinical background to support recovery and wellness, this role might be a great fit.

Requirements

Master’s degree in a behavioral health field (e.g., clinical psychology, counseling, social work)
Wisconsin license (LCSW, LPC, or Licensed Psychologist required; SAC/CSAC preferred).
Knowledge of relevant state and federal regulations, patient rights, and confidentiality standards.
At least five years of outpatient behavioral health experience, including two years in program management or evaluation.
Experience with Electronic Health Records (EHR).
Possession of a current valid driver’s license or has access to a regular source of transportation, as occasionally required to travel for educational opportunities, off-campus meetings and participation in regional and statewide health and human services related advisory committees, workgroups and projects (require out-of-state and overnight travel).

Nice To Haves

SAC/CSAC preferred

Responsibilities

Plans and facilitates team meetings with behavioral health and primary care teams to promote collaboration in providing quality of care as well as provide opportunities for ongoing education and training.
Assists in establishing and monitoring process and outcome measures for assigned services.
Provides oversight of psychotherapy services and may deliver individual or group therapy sessions.
Ensures agency standards for quality and quantity of services for patients with co-occurring needs.
May complete substance-use and mental health screens and comprehensive evaluations, develop clinically appropriate, person-centered treatment plans, and documents behavioral health services within seven (7) days of the encounter.
Provides ongoing supervision and coaching to assigned staff.
Assists with supervising medical records management assuring maintenance of the medical record is compliant with agency policies, Medicaid, and other third-party payment requirements; trains staff on medical record requirements.
Regularly reviews client assessments, recovery/treatment plans, and progress notes written by staff under their supervision.
Follows treatment and service guidelines established by Wisconsin Medicaid, Medicare, regional HMOs, private insurance companies and any other sources of reimbursement for behavioral health services.
Provides on-call services when scheduled, provides patient care for clinicians in their absence and offers crisis intervention when necessary.
Assures implementation of assigned grant funding and, in collaboration with the Behavioral Health Director, completes required reporting.
Maintains professional competency through continued education.
Provides clinical supervision/oversight of all assigned programs.
Assists Behavioral Health Director in strategic planning activities for the Division.
Establishes and strives to meet annual program performance measures in collaboration with Department staff.
Other duties as assigned.
Supervises assigned staff: Interviews and makes staffing recommendations, Creates and manages work schedules, Provides work direction and reviews work for accuracy, Provides program supervision, clinical supervision and case consultation to staff, Develops and facilitates staff training; assures staff meet licensing, credentialing and training requirements, Guides staff through changes in laws, processes, services or programs, Provides guidance to staff for legal processes and court appearances, Responds to grievances or special issues; and Conducts regular coaching sessions with staff and annual performance reviews.