Clinical Manager, Clinical Operations

Spring Health•New York, NY

16h•Remote

About The Position

Spring Health is seeking a Clinical Manager to lead a high-performing clinical team providing mental health support through 24/7 Mental Health Crisis services, Critical Incident Response, and other longitudinal clinical programs. This full-time, remote role is accountable for operational health, service quality, and team performance across programs that may operate nights and weekends. The manager supports care delivery in fast-paced, high-stakes environments, emphasizing adaptability, sound clinical judgment, and innovation. The position reports to the Sr. Clinical Manager and works with internal and external partners to deliver impactful, high-quality services aligned with Spring Health’s mission. The scheduled shift is Sunday through Thursday, 9:00 PM–5:30 AM ET, or the equivalent in the employee’s time zone. Periodic on-call responsibilities and coordination with overnight teams are also part of the role. Success is measured through customer and member satisfaction, operational efficiency (including productivity and utilization), team retention, employee engagement, and clinical quality performance.

Requirements

At least 3 years of leadership and management experience, including supervision of teams of 15 or more.
At least 10 years of behavioral health experience, including experience in clinical call centers and care management.
Active independent clinical license, such as LCSW, LMFT, PsyD, LCPC, MD, or RN.
Track record of building and growing high-performing teams and mentoring frontline team members.
High sense of urgency and results focus combined with a service orientation.
Strong ability to overcome barriers and deliver work with speed and quality.
Exceptional communication skills, with the ability to inspire and engage a team and remain attuned to organizational culture.
Training and experience in evidence-based care modalities, including longitudinal care management.
Excitement about working in a rapidly changing organization.
Experience with telephony and documentation tools and systems.

Responsibilities

Supervise and lead clinical team members delivering crisis response and high-risk care management services.
Interview, hire, onboard, and support team members’ professional growth through regular one-on-ones, team meetings, and performance reviews.
Ensure timely, high-quality clinical services, including assessment, ongoing care management, crisis intervention, safety planning, and care coordination.
Monitor team caseloads and performance metrics; implement benchmarks and workflows to meet internal service-level agreements.
Lead the team through changes in care approaches to maximize impact for customers and members.
Ensure timely and effective Critical Incident Response when needed.
Provide case-audit feedback, coaching, and clinical consultation to support quality standards, clinical best practices, and documentation protocols.
Support operational readiness for high-acuity and after-hours needs, including periodic on-call responsibilities and coordination with overnight teams.
Collaborate with clinical leadership and cross-functional stakeholders to improve processes, develop standard operating procedures, and refine clinical models.
Monitor emerging program needs and proactively support clinical excellence, compliance, and responsiveness.
Foster a collaborative, mission-driven team culture aligned with Spring Health’s values and commitment to removing barriers to mental health.

Benefits

Health, dental, and vision benefits starting on the first day of employment.
One Medical accounts for employees and dependents.
Health Savings Account and Flexible Spending Account plans; Spring contributes up to $1,000 to HSAs depending on plan type.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents.
Paid time off, including vacation, sick leave, and company holidays.
Parental leave after six months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a psychology-based weight management program.
Fertility care support through Carrot, plus up to $4,000 reimbursement for related fertility expenses.
Access to Wellhub fitness, mindfulness, nutrition, and sleep options.
Access to BrightHorizons sponsored child care, back-up care, and elder care.
Up to $1,000 per year in professional development reimbursement.
$200 per year in donation matching.
Competitive total rewards package including stock options.