Clinical Manager

Eye Health America LLC•Loris, SC

12d

About The Position

Carolina Centers for Sight, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice focused on excellent patient care and an exceptional customer and patient experience. The Clinical Manager oversees the effective functioning of a clinical department or unit, with responsibilities for supervision, quality assurance, staff management, and collaboration with healthcare professionals to maintain and improve patient care standards. This role covers the Dillon, Marion, and Bennettsville locations.

Requirements

High school diploma or equivalent.
Healthcare experience required.
Active and valid driver's license.

Nice To Haves

COA preferred.
Previous management experience preferred.

Responsibilities

Communicate professionally and courteously with patients and serve as a role model for fellow employees.
Ensure high-quality patient care in accordance with established standards and guidelines.
Assist in the clinic and at the front desk as needed.
Answer patient questions, including telephone inquiries; handle patient complaints, assess situations, and resolve problems.
Oversee clinic equipment, ensure it is functioning properly, and request repairs or maintenance as needed.
Maintain patient flow to physicians, adjust the test sequence as required, and communicate with doctors when they are behind schedule.
Order back-office supplies.
Oversee OSHA policies and procedures and maintain the updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
Monitor calibration logs, ensure timely calibration, and ensure staff are trained to calibrate equipment.
Review back-office supply invoices for accuracy and submit them to Payables for payment.
Prepare daily shift plans for each doctor and clinic.
Approve time-off requests and maintain the Time-off Calendar.
Review staff overtime and adjust schedules to reduce it.
Support ophthalmic technicians, including triaging patient phone calls, returning calls, handling prescription refills, and responding to contact lens calls.
Mentor Clinical Leads and Front Staff to ensure adherence to protocols.