Clinical Manager

CUC AMERICA INC•Chesterfield Township, MI

10d

About The Position

The Clinical Manager oversees daily clinical and administrative operations of an office-based lab (OBL) and vascular practice. The role leads OBL and office staff and coordinates patient scheduling, front-office operations, procedure readiness, recovery, and follow-up. It integrates office and OBL workflows to improve patient access, safety, service, and operational efficiency while overseeing staff development, supplies, equipment, and performance improvement. The Clinical Manager provides clinical support within their professional license and verified competencies. Physician decisions remain with the treating provider. Nursing assessment, nursing supervision, and other license-specific functions remain with appropriately qualified personnel; a Radiologic Technologist serving in this role partners with a designated RN for nursing-specific oversight. The role provides day-to-day leadership for OBL nurses, radiologic technologists, medical assistants, front desk, and administrative staff. It reports to the Director of OBL Development and works closely with the Medical Director, treating physicians, and quality, compliance, and revenue cycle teams, while coordinating with vendors and referral partners.

Requirements

Current, active, unrestricted professional licensure as a Registered Nurse (RN) or Radiologic Technologist (Rad Tech), as applicable in the state of practice; maintain credentials required for assigned duties.
At least two years of clinical experience in a cardiac catheterization (cath) lab or interventional radiology (IR) lab.
Completion of an accredited nursing or radiologic technology program appropriate to professional licensure.
Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certifications.
Demonstrated knowledge of procedural workflows, sterile technique, infection prevention, emergency response, and patient safety in a cath lab or IR environment.
Ability to supervise clinical and administrative teams and manage office and procedural workflows.
Ability to use EMR/EHR and practice management systems.
Working knowledge of scheduling, insurance verification, authorizations, and front-end revenue cycle processes.
Ability to perform essential duties with or without reasonable accommodation.
Ability to use required protective equipment and follow established safety practices in an outpatient procedural environment.
Ability to stand and walk for extended periods, wear radiation protection when indicated, and assist with patient positioning, transfers, and equipment movement using safe techniques and assistance as needed.

Nice To Haves

Prior lead, supervisory, or management experience in an OBL, cath lab, IR lab, or specialty medical practice.
Experience with vascular interventions, quality improvement, inventory management, and staff competency development.
Bachelor’s degree in a related field.

Responsibilities

Provide day-to-day leadership for OBL nurses, radiologic technologists, medical assistants, front-desk staff, and administrative staff.
Integrate office and OBL workflows, including patient scheduling, registration, check-in/check-out, procedure preparation, recovery, and follow-up.
Implement practice policies and processes for HIPAA privacy, infection prevention, time-outs, medication safety, and radiation safety with the Medical Director and designated clinical leads.
Maintain emergency readiness through equipment and supply checks, drills, staff training, and established escalation and hospital-transfer processes.
Review incidents, near misses, patient concerns, and clinical outcomes with appropriate leaders; document corrective actions and monitor improvement.
Support audits and applicable accreditation activities and standards.
Maintain procedure supply levels, medication availability through authorized personnel, expiration controls, implant and device tracking, and recall response.
Coordinate equipment maintenance, service, and readiness checks; escalate unsafe equipment or supply shortages promptly.
Manage approved budgets, purchasing, office and clinical supplies, vendor relationships, and general facility needs while controlling waste without compromising patient safety.
Oversee insurance verification, authorizations, referrals, and patient communication.
Resolve patient and family concerns promptly and professionally while maintaining confidentiality and customer-service standards.
Collaborate with billing and revenue cycle teams on accurate documentation, charge capture, and front-end workflow issues; resolve or escalate gaps.
Track office and procedure volumes, wait times, no-shows, cancellations, procedure start times, room utilization, staffing, supply costs, and patient satisfaction.
Provide regular performance, safety, staffing, resource, and process-improvement reports and recommendations to the Director of OBL Development.
Perform other duties as assigned.