Clinical Manager

MedStar Radiology Network - Washington, D.C. & Maryland•Friendship Heights Village, MD

2d•Onsite

About The Position

MedStar Radiology Network at Chevy Chase is seeking an experienced, full-time Clinical Manager for its outpatient imaging center in Chevy Chase, Maryland. Under the direction of the Administrator or Director of Center Operations, the Clinical Manager manages assigned areas of imaging operations, including equipment, personnel, scheduling, finances, and customer service. The manager must be qualified to perform the duties of the areas they oversee and ensure services are delivered safely and in compliance with established guidelines and regulatory requirements. As part of the imaging center team, the Clinical Manager collaborates and communicates with physicians, staff, customers, and peers and contributes feedback to improve practice. The Clinical Manager oversees staffing, recruitment, orientation, training, performance management, daily coordination, and local human-resources responsibilities for assigned areas. They maintain equipment and supply readiness, support quality assurance and improvement, help select and place equipment, and contribute to work-area design. They use available resources and data to make decisions affecting service quality and center operations, support patient satisfaction and organizational goals, and collaborate on strategies for growth, service, quality, and financial performance. The role also includes budget and inventory responsibilities, policy and procedure development, staff cross-training, and addressing operational barriers to meeting patient, referring-provider, and market needs. The manager may assume some Administrator or Director of Center Operations duties when that leader is unavailable. The position requires 3–5 years of relevant experience, including at least two years of supervisory experience in a related field. Candidates must have demonstrated leadership experience and knowledge of modern business and supervisory techniques. Graduation from an accredited program in Nursing, Radiology, or Nuclear Medicine Technology, or equivalent experience, is required. A bachelor’s degree and/or CRA is preferred. Candidates with relevant existing licensure or certification must maintain it.

Requirements

3–5 years of relevant experience, including at least two years of supervisory experience in a related field.
Demonstrated leadership experience.
Knowledge of modern business and supervisory techniques.
Graduate of an accredited program in Nursing, Radiology, or Nuclear Medicine Technology, or equivalent experience.
Maintain relevant existing licensure or certification, if applicable.
Ability to implement effective administrative policies and procedures.
Good organizational and time-management skills, attention to detail, and effective problem-solving ability.
Ability to plan and direct the work of others.
Ability to influence others to achieve organizational goals.
Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

Bachelor’s degree.
Certified Radiology Administrator (CRA).

Responsibilities

Develop professional relationships with the Medical Director and Radiology faculty, communicate regularly, and involve them in decisions as appropriate.
Work with the Administrator or Director to oversee and develop programs and strategies for staffing, recruitment, orientation, training, performance evaluations, and daily activity coordination.
Perform local human-resources responsibilities as needed or directed, ensuring procedures are followed and required paperwork is completed and submitted on time.
Provide and ensure employee training, orientation, ongoing competency assessment, documentation, and timely performance feedback and evaluations.
Coordinate staff and center-level leader training, including competency training, in-services, professional development, and leadership training.
Document performance discussions and apply the center’s progressive discipline and standards-of-conduct procedures when needed; ensure consistent application by center-level leaders.
Maintain a current strategy and documentation to ensure rooms have necessary supplies and functioning equipment, including preventive-maintenance schedules, quality-control checks, and emergency supplies.
Assist the Administrator, OIA, Medical Director, and vendors with equipment selection and placement and work-area design.
Use available resources and data to make effective decisions that affect center management and quality of service.
Communicate expectations for exceptional service and experience to staff, patients, peers, and external customers.
Establish regular meetings with direct reports and/or staff to develop and track strategies and results in People, Quality, Growth, Service, and Finance.
Help develop, maintain, and revise policies and standard operating procedures.
Promote cross-training of work responsibilities across work groups.
Collaborate with the Administrator and/or Director to identify and implement quality-control, quality-improvement, workflow, referral-growth, and patient-service initiatives.
Assist with fiscal-year budget planning and manage assigned areas within the established budget.
Maintain department inventory, monitor supply costs, and order routine supplies or ensure these tasks are completed by direct reports.
Review work quality, document performance issues, and provide or arrange staff re-education as needed.
Ensure imaging areas have functional emergency equipment and supplies and remain ready to assist nurses and/or physicians in emergency situations.
Work with center staff and leaders to support sales efforts and market demand, address barriers to volume growth and patient or referring-provider needs, and communicate operational opportunities or challenges to the sales team.
Perform and document ongoing quality-assurance and quality-improvement activities for areas of responsibility.
May assume some Administrator or Director of Center Operations duties when that person is unavailable.
Support organizational patient-satisfaction goals and ensure consistent use of AIDET and HEAL when interacting with patients and customers; facilitate follow-up and action plans to improve patient-satisfaction scores.
Attend and participate in company-wide meetings as scheduled.
Manage staff and functions of designated areas.
Perform other duties as assigned.