Clinical Manager

Northwest Extremity Specialists•Portland, OR

3d•$25 - $28

About The Position

The Clinical Manager supports physicians and clinical staff in delivering health care by overseeing all back-office operations, handling human resource responsibilities, performing patient care assessments, and carrying out medically related tasks in partnership with senior management. The role coordinates administrative clinical functions, supports policy and procedure development, maintains staff certifications and licenses, and helps manage operational resources and costs. The Clinical Manager also leads patient-care flow and back-office staff, supports staff training and performance management, and contributes to projects, workflow redesign, and improvements to electronic practice systems. The duties listed are not exhaustive and may change based on company needs. The team member may also be asked by their supervisor to perform other job-related duties in compliance with federal and state laws.

Requirements

Excellent verbal and written communication skills.
Outstanding organizational abilities.
Ability to work well under deadlines.
Excellent telephone and interpersonal skills.
Absolute discretion with confidential information.

Nice To Haves

Two or more years of experience in a medical setting.
Proficient computer skills.
Supervisory skills and previous medical office management and/or supervisory experience sufficient to address staffing and human resources.
Strong interpersonal skills, especially in patient and physician relations.
A consistent track record in customer service and training, and the ability to empower others to effect positive change.

Responsibilities

Coordinate all administrative (back-office) clinical functions of the medical practice.
Assist senior management with developing, reviewing, and revising standard operating policies and procedures.
Maintain vital staff certifications and licensing requirements.
Perform administrative functions as needed, including answering and triaging patient-care telephone calls, liaising among physicians, patients, and staff, preparing charts for clinical care, and assisting with front-office functions.
Coordinate or act as liaison for administrative support activities, including facilities management, pharmacy, utilization management, quality management, risk management, human resources, and payroll.
Help control wage and non-wage expenses, including pharmacy and medical supply costs.
Collaborate with the management team, staff, physicians, and related departments throughout the organization.
Research, set up, and implement new procedures, workflows, and equipment as needed or requested.
Manage patient-care flow and take a leadership role within the back office.
Coordinate chart preparation with the back-office team, ensure records are filed in appropriate sections, and confirm pertinent items are available to providers before care begins.
Advocate for patients and use appropriate resources.
Serve as a key liaison for new project development and patient-care redesign initiatives.
Act as a role model in providing care and precept new staff.
Participate in orientation and training for new clinical staff.
Assist with personnel recruitment, selection, coaching, and other performance-management activities.
Recommend improvements and analyze workflows to establish standard methodologies.
Assess back-office staff workflows and schedule coverage for absences, illness, and breaks.
Review medical assistant skills and performance using designated evaluation tools.
Partner with management to identify staff improvement needs and deficiencies.
Communicate concerns appropriately and effectively to the operational management team.
Serve as a superuser of vital electronic practice systems, learn new systems quickly, suggest improvements, and participate in system design and enhancements.
Train back-office staff on systems required for their duties, including Advanced MD and ECW.
Perform other job-related duties as requested by a supervisor, consistent with applicable federal and state laws.