Clinical Manager

MedStar Radiology Network•Bethesda, MD

1d•Onsite

About The Position

MedStar Radiology Network at Chevy Chase is seeking an experienced, full-time Clinical Manager for its outpatient imaging center in Chevy Chase, Maryland. Under the direction of the Administrator or Director of Center Operations, the Clinical Manager manages assigned areas of imaging operations, including equipment, personnel, scheduling, finances, and customer service. The manager must be qualified to perform the duties of the areas they oversee and ensure services are provided safely and in accordance with established guidelines and regulatory requirements. The role is part of the imaging center team and involves collaboration and communication with physicians, staff, customers, and peers. The Clinical Manager partners with center leadership, the Medical Director, Radiology faculty, and HR to support staffing, recruitment, onboarding, training, performance management, and daily operations. The role oversees equipment readiness, supplies, quality assurance, and compliance; supports budgeting and operational improvements; and works to meet organizational goals for people, quality, growth, service, and finance. The manager promotes excellent patient and customer experiences, supports patient satisfaction initiatives, and may assume some Administrator or Director of Center Operations duties when those leaders are unavailable.

Requirements

Three to five years of relevant experience, including at least two years of supervisory experience in a related field.
Demonstrated leadership experience.
Knowledge of modern business and supervisory techniques.
Graduate of an accredited program in Nursing, Radiology, or Nuclear Medicine Technology, or equivalent experience.
Maintain relevant existing licensure or certification.
Ability to implement effective administrative policies and procedures.
Good organizational and time-management skills, attention to detail, and effective problem-solving ability.
Ability to plan and direct the work of others.
Ability to influence others to achieve organizational goals.
Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and data retrieval.

Nice To Haves

Bachelor's degree.
Certified Radiology Administrator (CRA) credential.

Responsibilities

Manage assigned imaging operations, including equipment, personnel, scheduling, financial, and customer service functions.
Develop professional relationships with the Medical Director and Radiology faculty, communicate regularly, and involve them in decisions as appropriate.
Work with center leadership to ensure appropriate staffing, timely recruitment, employee orientation and training, performance evaluations, and coordination of daily activities.
Work with the HR department on local human resources responsibilities and ensure required paperwork is completed and submitted on time.
Ensure training, orientation, ongoing competency, and related documentation for employees in areas of responsibility.
Provide regular, timely, documented performance feedback and evaluations to direct reports, and follow progressive disciplinary procedures when needed.
Coordinate staff and center-leader training, including competency training, in-services, professional development, and leadership training.
Maintain strategies and documentation to ensure rooms have necessary supplies and properly functioning equipment, including preventive maintenance schedules, quality control checks, and emergency supplies.
Assist with equipment selection and placement and the design of work areas.
Use available resources and data to make decisions affecting the quality and management of center services.
Communicate expectations for exceptional service and patient experience to staff and support organizational goals through regular meetings and performance tracking.
Assist with developing, maintaining, and revising policies and standard operating procedures.
Promote cross-training across work groups.
Identify and implement quality-control, quality-improvement, and workflow-streamlining programs to support referral volume and exceptional service.
Participate in fiscal-year budget planning and operate areas of responsibility within established budgets.
Manage department inventory, monitor supply costs, order routine supplies, or ensure these duties are completed by direct reports.
Review work quality, document performance issues, and provide or arrange staff re-education when needed.
Ensure imaging areas have functional emergency equipment and supplies and are ready to assist nurses and physicians in emergencies.
Support sales efforts and market demand by promoting best practices, resolving operational barriers to volume growth, and communicating opportunities or challenges to the sales team.
Perform and document ongoing quality assurance and quality improvement activities.
Assume some Administrator or Director of Center Operations duties when those leaders are unavailable, as needed.
Support patient satisfaction goals and ensure consistent use of AIDET and HEAL practices when interacting with patients and customers.
Facilitate timely follow-up and develop action plans, training, or other strategies to improve patient satisfaction scores.
Attend and participate in company-wide meetings as scheduled.
Manage staff and functions in designated areas and perform other duties as assigned.