Clinical Manager

ALLIANCE HEALTHCARE SERVICES, INC•Memphis, TN

78d

About The Position

The Clinical Manager provides clinical leadership for an assigned clinic and supports operational excellence. The role ensures high-quality client care by supervising the clinic assistant and clinicians, monitoring staff productivity, reviewing clinical documentation for timeliness and accuracy, and maintaining compliance with agency and regulatory standards. The manager also provides direct care to a reduced caseload, with its size determined by clinic volume. Alliance is a not-for-profit behavioral health provider serving Shelby County. Its programs include outpatient, intensive outpatient, home-based, community-based, and crisis services.

Requirements

Master’s degree or higher in Psychology, Human Services, or a related field.
Current Tennessee licensure in a mental health discipline.
Supervisory and program administration experience in behavioral health.
Strong clinical judgment, organizational skills, and attention to detail.
Ability to balance staff, client, and organizational needs effectively.

Responsibilities

Provide individual and group supervision to clinical staff.
Monitor staff caseloads, productivity, and service delivery standards.
Review and approve clinical documentation, including monthly quality audits, for accuracy, quality, and timeliness.
Assign cases and oversee treatment planning, staffing, and follow-up.
Ensure compliance with accreditation, licensure, grant, and agency policies.
Research and address client complaints and concerns and resolve them effectively.
Support staff professional development through coaching and training.
Address performance issues and ensure accountability for outcomes.
Provide clinical backup as needed and assist with complex cases.
Collaborate with administrative staff to support efficient clinic operations.
Monitor and approve clinical staff leave requests.
Manage and provide direct care to a reduced caseload, with the size determined by clinic volume.