Clinical Manager

Southeast Eye Surgery Center LLC•Knoxville, TN

10d

About The Position

The Clinical Manager oversees the daily clinical operations of an ophthalmology practice, ensuring high-quality patient care, efficient workflow, and compliance with regulatory standards. Serving as the clinical knowledge-based counterpart to the Practice Manager, the role collaborates with physicians, clinical staff, and administrative leadership to implement best practices, optimize operations, and enhance the patient experience. The Clinical Manager also leads local practice training and staff development and ensures adherence to clinical protocols.

Requirements

Bachelor’s degree in Nursing, Healthcare Administration, or a related field.
At least 5 years of clinical experience, including at least 2 years in a supervisory or management role.
Strong knowledge of clinical operations, patient care standards, and healthcare regulations.
Proficiency with EHR systems and Microsoft Office Suite.
Excellent leadership, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Commitment to patient-centered care and continuous improvement.
Ability to understand and anticipate patient needs and provide education and communication.
Demonstrated proactive problem-solving, analytical thinking, professionalism, active listening, teamwork, flexibility, and a focus on results and efficiency.
Ability to learn, remember, focus, categorize, and integrate information for comprehension, problem-solving, and timely decision-making.
Ability to remain stationary for extended periods and perform repetitive hand, wrist, and finger movements.
Close visual acuity for computer work, extensive reading, and interpretation.
Ability to occasionally lift, carry, push, or pull up to 25 pounds.

Nice To Haves

RN license preferred.

Responsibilities

Lead and manage clinical and front desk teams, ensuring adherence to company policies, protocols, and regulatory requirements.
Oversee daily clinical operations and optimize patient flow and efficiency in coordination with providers and administrative staff.
Interpret financial and performance statements, including income statements, P&L reports, payroll reports, and practice management dashboards.
Identify organizational improvement and growth opportunities and develop practical action plans for difficult situations.
Maintain relationships with vendors, insurance carriers, referring providers, and other external business associates.
Plan proactively for staffing, including succession planning and gap analysis, to support uninterrupted patient care.
Influence and gain support from teammates outside the direct reporting relationship, including physicians.
Maintain confidentiality of patient, staff, and company information and comply with applicable policies, procedures, codes of conduct, and federal and state regulations.
Organize, manage, motivate, and mentor staff.
Oversee patient intake and workups according to standardized protocols, including determining visual acuity and anticipating and performing tests such as automated refractions, visual fields, and OCTs.
Administer eye drops, ointments, and irrigation solutions as ordered by a physician.
Obtain and document patient histories and prepare patients for surgery.
Perform office and clinical duties, including entering information into the EHR.
Support physicians in patient care, assist other departments with questions and patient triage, and counsel and educate patients as needed.
Assess no-shows and add-ins and regularly update provider schedules to optimize schedule utilization.
Promote a positive workplace environment that encourages accountability, collaboration, and transparency.
Align work and projects with company goals, anticipate problems, develop solutions, and maintain assigned clinical and support workload items.
Set performance goals, seek constructive feedback, and pursue learning and improvement.